Benefits:
Employee discounts
Health insurance
401(k)
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Work Location: Tempe, AZ - In person Job Type: Full-time Compensation: $50K-$60K (depending on experience)
Job Summary
The Store Manager is responsible for overseeing the daily operations of a Grease Monkey Quick Lube location. This role ensures efficient service delivery, exceptional customer experience, team leadership, and achievement of sales and performance goals. The Service Store Manager is accountable for maintaining brand standards, safety compliance, and operational excellence at our Tempe, AZ location. With competitive bonus structure, when we succeed so do you! If you have dealership management experience and excellent communication skills, apply today!
Key Responsibilities:
Oversee all aspects of multiple shop's operations, including sales, services, and administration
Develop and implement strategies to drive revenue and profitability
Manage a team of technicians, service advisors, and other staff
Oversee day-to-day shop operations, ensuring fast, accurate, and high-quality service.
Maintain compliance with Grease Monkey standards, policies, and safety procedures.
Monitor workflow and adjust staffing or processes to optimize efficiency.
Ensure proper inventory levels and manage ordering of supplies and products.
Ensure excellent customer service and satisfaction
Develop and maintain strong relationships with vendors and partners
Manage inventory and budgets
Track and analyze key performance indicators
Team Leadership
Hire, train, schedule, and supervise technicians and service staff.
Provide ongoing coaching, performance feedback, and development opportunities.
Foster a positive, high-energy, and customer-focused work environment.
Enforce company policies and handle employee relations issues as needed.
Customer Service
Ensure every customer receives prompt, professional, and friendly service.
Resolve customer concerns or complaints effectively and in a timely manner.
Promote customer retention and loyalty through excellent service experiences.
Sales & Performance
Track key performance indicators (KPIs) such as revenue, ticket average, and car count.
Develop strategies to meet or exceed store goals and targets.
Prepare and analyze daily, weekly, and monthly performance reports.
Physical Requirements
Ability to stand for extended periods.
Ability to lift up to 50 lbs.
Comfortable working in a shop environment with exposure to heat, noise, and automotive fluids.
Safety & Compliance
Ensure all safety protocols are followed to maintain a safe work environment.
Comply with local, state, and federal regulations related to automotive services.
Maintain clean, organized, and professional facility standards.
Qualifications
Minimum 1 year of experience in a management role within an automotive shop
Knowledge of the automotive industry and trends
Proven track record of success in driving revenue and profitability
Strong leadership and communication skills
Excellent organizational and time management skills
Proficient in automotive maintenance principles and procedures
Ability to work independently and as part of a team
Computer skills using email, Google drive, Excel, etc.