Benefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Automotive Service Writer / Service Advisor
Nate's Garage – Randolph, MN
Expected Compensation: $65,000–$135,000+ per year
Compensation includes a competitive base salary plus performance-based commissions and bonuses. Top performers have the opportunity to earn well into six figures.
Join One of Minnesota's Fastest Growing Independent Repair Shops
Nate's Garage is looking for a motivated, customer-focused Service Writer to join our growing team. If you're passionate about helping customers, enjoy sales, and want an opportunity to earn an excellent income while working with an outstanding team, we'd love to meet you.
We are a modern, family-owned automotive repair and collision facility committed to exceptional customer service, honesty, and quality workmanship.
What You'll Do
As the first point of contact for our customers, you'll be responsible for creating an outstanding service experience while helping our technicians stay productive.
Your responsibilities include:
Greet customers professionally in person and over the phone
Listen to customer concerns and accurately document vehicle issues
Build estimates and recommend necessary repairs
Present repair recommendations with confidence and integrity
Schedule appointments and manage shop workflow
Communicate repair status and timelines throughout the repair process
Coordinate with technicians to ensure accurate diagnosis and repair planning
Order parts when necessary
Close repair orders and collect payment
Follow up with customers after repairs
Build long-term customer relationships that generate repeat business
Maintain accurate records using our shop management software
Help the team achieve weekly and monthly sales goals
What We're Looking For
Automotive service advisor or service writer experience preferred
Strong sales and communication skills
Friendly, positive attitude
Excellent organization and multitasking abilities
Comfortable using computers and shop management software
Ability to explain automotive repairs in customer-friendly language
Team player with a strong work ethic
Professional appearance
Valid driver's license
Performance Expectations
Successful candidates consistently demonstrate:
50% or higher estimate close ratio
25–30 completed repair orders per week
Exceptional customer communication
Accurate estimates and repair documentation
Efficient scheduling that maximizes technician productivity
High customer satisfaction
Consistent customer follow-up
Positive teamwork and leadership
Benefits & Compensation
Expected Annual Compensation: $65,000–$135,000+
Competitive base salary
Performance-based commission structure
Weekly and monthly bonus opportunities
Paid vacation
Paid holidays
Ongoing paid training
Advancement opportunities into management
Stable, year-round employment
Why Work at Nate's Garage?
Modern, fully equipped repair facility
Family-owned company with a strong reputation
Positive, team-oriented culture
Leadership committed to employee growth and success
Consistent workflow and loyal customer base
Career advancement opportunities
Opportunity to grow with one of Southeast Minnesota's premier automotive repair businesses
If You Are...
Customer-focused
Honest and dependable
Competitive and motivated
Passionate about helping people
Looking for a long-term career instead of just another job
Apply today and become part of the Nate's Garage team!