Benefits:

401(k) matching

Health insurance

Paid time off

Service Writer Job Description

The Automotive Service Writer serves as the primary point of contact between customers and the repair shop. This role is responsible for greeting customers, documenting vehicle concerns, communicating repair recommendations, preparing estimates, coordinating workflow with technicians, and ensuring an excellent customer experience from drop-off through delivery.

The Service Writer takes on many different roles as they assist in the day-to-day operations of our center, including answering phones using a company script, communicating with customers, building estimates, and working with company vendors.

The Service Writer plays a critical role in shop productivity, customer retention, and revenue growth.

Position Responsibilities:

· Greet customers promptly and professionally

· Listen carefully to customer concerns and document accurately

· Explain recommended services in clear, non-technical language

· Maintain consistent communication throughout the repair process

· Provide accurate pickup times and status updates

· Build long-term customer relationships

Estimating & Sales

Prepare repair estimates using shop management software

Present maintenance recommendations based on inspections

Prioritize safety and maintenance needs properly

Close approved work efficiently and ethically

Review declined work with customers for future follow-up opportunities

Workflow Coordination

Schedule appointments effectively

Dispatch work to technicians

Monitor repair progress and adjust timelines as needed

Coordinate parts ordering and availability

Ensure repair orders are accurate and complete

Documentation & Administrative Duties

Open and close repair orders correctly

Maintain accurate labor lines and parts entries

Verify customer information and vehicle history

Process payments and invoices

Maintain warranty documentation when applicable

Team Communication

Communicate clearly with technicians regarding concerns and approvals

Coordinate with management regarding workload and priorities

Support shop production goals

Assist with maintaining organized front-office workflow

Performance Expectations

Successful Service Writers typically:

Maintain strong customer satisfaction scores

Convert inspections into approved work consistently

Keep technicians productive

Maintain organized repair orders

Support shop revenue goals ethically

What We Offer

Competitive pay based upon experience

Access to AAMCO’s proprietary training programs, seminars and skill presentations

Health insurance (Employee only cost fully paid by company)

401(k) match / Paid Time Off / Holiday policy

Job Requirements:

Minimum of 1 year of sales experience, preferably in automotive service advising experience

Excellent closing skills

Knowledge of maintenance schedules

Basic mechanical understanding

Strong communication skills

Ability to multitask in fast-paced environment

Computer proficiency (shop software, estimating systems)

Must have valid driver's license