Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
As a Big O Tires Store Manager, you support the owner in leading daily operations to achieve sales, profitability, and customer satisfaction goals. You play a key role in driving results, developing team members, and ensuring smooth, efficient store performance. This position is ideal for a hands-on, motivated leader preparing to advance as our business grows. We are looking for people-first individuals with a desire to work and grow in the automotive services industry in a fast-growing location. Business owners will be highly visible and available to all employees. Let’s grow together!
Pay Rate: $65,000-$100,000 per year
ESSENTIAL DUTIES AND RESPONSIBILITIES
Leadership & People Development
Support ownership in coaching, developing, and motivating the store team
Lead by example, fostering accountability, teamwork
Provide real-time coaching, feedback, and training to help team members grow
Act as the manager on duty in the owners’ absence, ensuring continuity and a uniform customer and employee experience
Think strategically, connecting daily operations to near- and long-term store goals
Sales & Customer Experience
Actively engage with customers to identify needs, present solutions, and close sales
Support sales of all product lines, including fleet accounts
Monitor customer feedback and assist in maintaining high service standards
Deliver exceptional results by modeling strong communication, solution-oriented service, and follow-through that builds long-term customer relationships
Operational Management
Oversee daily store functions, including workflow, scheduling, inventory, maintenance, cleaning and shop coordination
Help ensure adherence to compliance, safety protocols, and operational procedures
Communicate and reinforce store initiatives and programs
Partner with the ownership to manage vendor relationships, product availability, and shop productivity
Financial & Business Management
Assist with P&L management by monitoring sales, labor, and other expense categories
Analyze reports and metrics to identify improvement opportunities
Help execute strategies to achieve or exceed store goals and financial targets
Maintain accuracy in reporting, recordkeeping, and inventory management
QUALIFICATIONS
High school diploma or equivalent required; associate or bachelor's degree preferred
4 years of leadership experience in a retail or related customer-facing environment
Proven ability to lead teams, drive sales, and deliver excellent customer service
Strong communication, problem-solving, and decision-making skills
Financial literacy and comfort with operational reporting and performance metrics
Proficiency in POS systems and reporting tools
Work Environment
You will work in a retail operation within the automotive services industry. Work hours will vary but generally include working a combination of weekdays and Saturdays including overtime as needed.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Big O Tires Corporate.