Job Summary

Leading Automotive Aftermarket Mobile Electronics Manufacturer is looking for help in their Technical Support Department. We are looking for a person who is familiar with automotive-electronics (12Volts) to join our team.

As an Automotive Technician, you will be responsible for installing, diagnosing and repairing radios/audio systems. You must be comfortable using android applications, computer software and knowledge of vehicle systems. You will also assist in taking calls, answering emails and monitoring our live-chat portal from installers and people installing our products in their vehicle. You will be the connection between our customers and our industry leading software engineers to be sure we are able to fix any software problems and/or add new upgrading features. You will get to take part in new product testing as new products come out.

Specializes in the installation of audio systems in vehicles.

Assesses vehicle specifications to recommend suitable audio equipment.

Installs speakers, amplifiers, and head units for optimal sound quality.

Ensures proper wiring and connections to avoid electrical issues.

Calibrates audio settings for the best listening experience.

Provides guidance on system upgrades and maintenance

Qualifications

Fluent in Chinese and English a plus.

Know your way around Microsoft office – Word, Excel, Outlook.

Be able to install, update and troubleshoot software.

Strong customer service and communications skills are required