Benefits:

Company parties

Competitive salary

Opportunity for advancement

Benefits/Perks

Careers Advancement Opportunities

Flexible Scheduling

Competitive Compensation

Company / Position Overview We are a well-established and busy automotive repair facility in Ventura County seeking an experienced Automotive Technician 1 to join our team. This role is ideal for a customer-focused professional with strong automotive knowledge who thrives in a fast-paced, process-driven environment. Job Summary

Deliver superior customer service as the first point of contact for service customers

Provide thorough and accurate diagnostics and documentation of customer maintenance and repair needs

Provide exceptional customer service that delivers repeat business

Accurately document customer concerns and vehicle symptoms

Create, manage, and update repair orders

Communicate vehicle diagnostics and repair needs clearly to technicians

Explain recommended repairs and maintenance services to customers

Upsell necessary and recommended repairs and preventative maintenance ethically

Provide timely status updates throughout the repair process

Coordinate with technicians, vendors, and customers to ensure smooth workflow

Schedule, confirm, and follow up on service appointments

Maintain a professional appearance, positive attitude, and high energy

Qualifications

Minimum 3 years of experience as a Service Writer, Service Advisor, or Lead Automotive Technician

Strong automotive repair knowledge and technical understanding

Excellent communication, sales, and customer service skills

Proven service sales ability

Proven ability to maintain 5-star customer satisfaction ratings

Experience working with repair shop management software

Comfortable using computers, texting, and digital communication tools

Ability to work effectively in a team-oriented, process-driven environment

Familiarity with diagnostic and testing equipment

High school diploma or equivalent

Energetic, positive team player, and reliable