IAP – Ingenuity and Purpose

WWW.IAPWS.COM

A leading international government contractor for more than 60 years, IAP provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations.  A world-class leader in providing seasoned program management, IAP leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges. IAP's corporate headquarters is located in Cape Canaveral, FL, and operates in over 100 locations in 20 countries worldwide. IAP also maintains offices in Panama City, FL, Virginia, the United Kingdom, and the Middle East.

Required Skills

RESPONSIBILITIES:

Provide onsite full-time Customer Service Support/Concierge Desk/Conference Center Support that requires tracking and managing requests for services, verification of conference schedules and conference room availability, and supporting conference center attendees.  This is a great position with high client visibility with promotion potential. 

1. Configure conference rooms in accordance with individual requests.
2. Check schedules and post conference schedules on a daily basis.
3. Track and monitor SORD requests to ensure each is accurate, completed, and closed in a timely manner.
4. Provide support to conference center attendees that includes identifying supplies, operation of equipment, and conference set-up and breakdown.
5. Ensure conference rooms are clean and without classified materials at the end of the day.

MINIMUM QUALIFICATIONS FOR CUSTOMER SERVICE SUPPORT & CONCIERGE DESK/CONFERENCE CENTER SUPPORT

1. A high school diploma or GED.
2. Minimum of one year’ recent experience working at a customer service center.

Required Experience

• SECURITY CLEARANCE:
•  TS/SCI Full Scope Poly required.

RESPONSIBILITIES:

Provide onsite full-time Customer Service Support/Concierge Desk/Conference Center Support that requires tracking and managing requests for services, verification of conference schedules and conference room availability, and supporting conference center attendees.  This is a great position with high client visibility with promotion potential. 

1. Configure conference rooms in accordance with individual requests.
2. Check schedules and post conference schedules on a daily basis.
3. Track and monitor SORD requests to ensure each is accurate, completed, and closed in a timely manner.
4. Provide support to conference center attendees that includes identifying supplies, operation of equipment, and conference set-up and breakdown.
5. Ensure conference rooms are clean and without classified materials at the end of the day.

MINIMUM QUALIFICATIONS FOR CUSTOMER SERVICE SUPPORT & CONCIERGE DESK/CONFERENCE CENTER SUPPORT

1. A high school diploma or GED.
2. Minimum of one year’ recent experience working at a customer service center.