+--------------------------------------------------------------------------+ | 1. JOB SUMMARY | +--------------------------------------------------------------------------+ |  The Desktop Support Tech is part of the IT Infrastructure team and will | | be responsible for defining, developing, and implementing end user | | device solutions for Secretary of State (SOS) users. Responsible for | | understanding, capturing and documenting the end user device | | requirements of the various user populations; researching, evaluating, | | testing and developing business cases for appropriate end user device | | solutions, configurations. Will determine, document, deploy and maintain | | end user device standards, deployment and management policies, | | methodologies, procedures and tools. | | | | Provides 1st level support to the Infrastructure team and directly to | | the end users as needed Responsible for timely resolution of assigned | | incident and change tickets within established Service Level Agreements | | (SLA). | +--------------------------------------------------------------------------+ | 2.MAJOR RESPONSIBILITIES | +--------------------------------------------------------------------------+ | ESSENTIAL DUTIES AND RESPONSIBILITIES: | | | | - Provide end user computing solutions and support to SOS. | | - Design, test, deploy, and support a standardized desktop and laptop | | image consisting of the operating system and all supported | | applications | | - Installs, maintains, and supports a variety of printers and scanners | | and other peripheral devices  | | - Work in collaboration with the all IT teams and the SOS users to | | establish the requirements for building, deploying and maintain | | effective, reliable and secure end user device solutions. | | - Research and understand the technologies, industry standards and | | best practices for effective, reliable and secure end user devices | | as well as the solutions for deploying, managing and | | supporting them. | | - Ensure that solutions and service provided meets and/or exceeds | | established standards. | | - Establish and maintain procedures for the configuration and | | deployment of all personal computers and peripherals  | | - Identify and organize day-to-day operation and maintenance tasks to | | ensure a secure a reliable computing environment  | | - Document standards and procedures for end user device technology; | | including computer software and hardware, documentation, and | | databases within IT and other business departments where applicable  | | - Ensure desktop security, including data integrity, file encryption | | and related hardware/software is in compliance with company | | policies  | | - Document and manage the change management procedures for all desktop | | or infrastructure changes that are performed by the team  | | - Project manage initiatives related to developing end user device | | solutions (Quick Wins) | | - Assist in maintaining an up-to-date multi-year Technology and | | Services Roadmap/Strategy for in-scope solutions and services  | | | | SUPERVISION REQUIREMENTS: 0 | | | | MINIMUM QUALIFICATIONS: | | | | - High school degree or equivalent | | - At least one year of recent relevant experience | +--------------------------------------------------------------------------+

Required Skills Required Experience