JOB SUMMARY:

In addition to OC duties, the Senior OC is responsible for participating in the training and serving as a resource to two to five assigned clinics and the respective OCs. The SOC will work collaboratively with the Revenue Cycle Liaison to roll out new process and updates for the OCs in their assigned clinics. In the home clinic, the Senior OC is responsible for maintaining a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, communicating effectively with fellow employees, physician offices, patients and insurance companies, and efficiently handling all tasks related to claims and financial submissions. Supports and contributes to the mission, vision and values of the company.

QUALIFICATIONS - REQUIRED

1. Education - High School Diploma or equivalent.
2. Experience - Requires 1 year experience as an Office Coordinator.
3. Skills - Excellent customer service and communication skills, ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision, as a member of a team, efficient time management skills, computer programs including (Word, Excel, etc.). PREFERRED QUALIFICATIONS
4. Experience - Reception experience, preferably in a medical office setting. JOB FUNCTIONS
5. Reception - Greets everyone who enters the clinic in a friendly and welcoming manner.
6. Scheduling - Schedules new referrals received by fax or by telephone from patients, physician offices, or other sources.
7. Insurance - Verifies insurance coverage for patients under workers'' compensation, motor vehicle accident, or those scheduled with less than 24 hours notification.
8. Financial Transactions - Collects patient copayments and puts in a secure location.
9. Documentation - Maintains and orderly and organized front office workspace.
10. OC Training - Participates in the selection and onboarding process for all new Office Coordinators in assigned clinics.
11. OC Resource - Serves as a resource and coach to the OC team assigned.

UPSTREAM REHABILITATION IS AN EQUAL OPPORTUNITY EMPLOYER. 

Required Skills Required Experience