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Program Manager II

Benefitmall

Program Manager II

Saint Petersburg, FL +1 location
Paid
  • Responsibilities

    CONTRACT CUSTOMER SERVICE REPRESENTATIVE - ST. PETERSBURG, FL

     

    THE ROLE:

    As part of our team, you will ensure a high level of customer satisfaction and exceed the expectation of our customers by providing quality information and superior customer service for a defined scope of issues and post enrollment inquires. 

     

    ASSIGNMENT DETAILS:

    • 40 hours per week for 2 months or 20 hour per week for 2 months, November 2019 through January 2020
    • 8:30 am - 5:30 pm M-F, 10:00 am - 7:00 pm M-F, or 11:00 am - 3 pm M-F

    RESPONSIBILITIES:

    • Provides quality information and accurate solutions for a defined scope of customer issues via telephone and email correspondence.
    • Maintains 100% of available phone time and/or electronic service goals every day, in accordance with current standards and as directed by management.
    • Determines when customer issues need to be escalated and uses appropriate channels to timely resolution.
    • Provides quality customer service for issues regarding employee enrolment changes, ID card status, and effective date inquires.
    • Provides information to brokers or agents on ID, password and address change requests.

     

    REQUIRED QUALIFICATIONS:

    • High School diploma or equivalent.
    • 2+ years’ experience in Call Center/Customer Service environment in the healthcare/insurance field.
    • Working knowledge of medical conditions/terminology and insurance products.
    • Prior experience dealing with multiple customer service issues.
    • Possess a good understanding of HIPAA laws and guidelines.
    • Knowledge of Microsoft Office, specifically Excel, Word, and Outlook Exchange; proficient in Internet Explorer.

     

    We are an EOE F/M/D/V

     

    BenefitMall provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

    Required Skills Required Experience

  • Industry
    Human Resources
  • Locations
    Saint Petersburg, FL • St. Petersburg, FL