PROVIDES TRANSACTIONAL AND BASIC COMPLIANCE SUPPORT TO OTHER DEPARTMENTS TO MAXIMIZE BUSINESS

OPERATIONS AND FINANCIAL PERFORMANCE, PROMOTE CUSTOMER RETENTION AND REDUCE BAD DEBT AND EQUIPMENT

LOSSES. PERFORMS TRANSACTIONS FROM AUDIT REPORTS AND MANAGES CUSTOMER ACCOUNTS THROUGH ACCOUNTS

RECEIVABLE AND BACK OFFICE PROCESSES.

MAJOR TASKS:

¿ RUNS STANDARD DAILY REPORTS TO IDENTIFY ACCOUNTS THAT REQUIRE ATTENTION AND OBTAIN INFORMATION FROM

BANK WEBSITES AND OTHER SOURCES REQUIRED TO PERFORM TRANSACTIONS.

¿ PERFORMS VARIOUS TRANSACTIONAL SUPPORT ACTIVITIES FOR COMMERCIAL AND RESIDENTIAL CUSTOMER ACCOUNTS,

INCLUDING BUT NOT LIMITED TO:

O BANKRUPTCY PROCESSING

O DEBT FORGIVENESS, AMNESTY, AND SETTLEMENT PROCESSING

O MISAPPLIED/MISSING PAYMENT RESEARCH

O POINT OF SALE PAYMENT CORRECTIONS

O RETURNED OR UNAUTHORIZED PAYMENTS AND FEES PROCESSING

O BUFFER FILE MAINTENANCE

O LOCK BOX REJECTS

O WIRE TRANSFER POSTING

O CREDIT ADJUSTMENT REQUESTS

O EASYPAY PROCESSING

O MERGE/UNMERGE STATEMENTS AND BILL CYCLE CHANGE PROCESSING

O COLLECTION LETTER PROCESSING (MANUAL FORM LETTERS)

O DECEASED/NAME CHANGE/POWER OF ATTORNEY PROCESSING

O EARLY TERMINATION FEE COMPLIANCE AND MANAGEMENT

O TAX EXEMPT MAINTENANCE

O SCHEME MANAGEMENT/SOFT INTERRUPTION PROCESSING

O FIELD COLLECTION FEE PROCESSING

O HOME SECURITY ETF PROCESSING

¿ RESEARCHES CUSTOMER RECORDS IN ICOMS TO PERFORM TRANSACTIONS AND RESPOND TO VARIOUS FINANCIAL OR

BUSINESS OPERATIONS REQUESTS/INQUIRIES RECEIVED FROM VARIOUS DEPARTMENTS.

¿ AS PART OF EXCEPTION PROCESSING, PROACTIVELY IDENTIFIES AND FIX ITEMS THAT REDUCE TRANSACTIONS INTO OTHER

BUSINESS CHANNELS AND REDUCE THE LOSS EXPOSURE TO THE COMPANY.

¿ DOCUMENTS AND UPDATES CUSTOMER ACCOUNT INFORMATION BY KEYING INFORMATION INTO ICOMS.

¿ RESPONDS VIA STANDARD FORMS OR EMAILS TO REQUESTS FOR TRANSACTIONS OR INFORMATION FROM INTERNAL

CUSTOMERS (E.G., CUSTOMER CARE, RETAIL, SALES, CALL CENTER COLLECTIONS, FIELD SERVICE, ETC.).

¿ OCCASIONALLY, CALLS EXTERNAL CUSTOMERS TO CLARIFY ACCOUNT INFORMATION IN ORDER TO PERFORM TRANSACTIONS.

¿ CALLS 3RD PARTY VENDORS TO OBTAIN INFORMATION REQUIRED TO PERFORM TRANSACTIONS.

¿ MAY COLLABORATE WITH COLLEAGUES ON SHARED WORK TO ENSURE COMMON GOALS ARE MET AND WORK IS

PERFORMED IN A TIMELY MANNER.

¿ PARTICIPATES IN TEAM OR DEPARTMENTAL MEETINGS AND INDIVIDUAL MEETINGS WITH SUPERVISOR CONCERNING

OWN JOB PERFORMANCE.

¿ ATTENDS JOB-RELATED INITIAL, CROSS-TRAINING AND REFRESHER TRAINING.

¿ READS NEW OR UPDATED REFERENCE MATERIAL OR ANNOUNCEMENTS PERTAINING TO CONSTRUCTION SCHEDULES,

OUTAGES, PROMOTIONS, PROGRAMMING CHANGES, SPECIALS, POLICIES, AND OTHER COMPANY BUSINESS. THESE

MAY BE PROVIDED BY MEMO OR ELECTRONIC BULLETIN BOARD, E.G., E-MAIL, KNOWLEDGE CENTER (KCUI).

INCORPORATES RELEVANT UPDATED INFORMATION IN CUSTOMER COMMUNICATION.

REQUIRED QUALIFICATIONS:

¿ HIGH SCHOOL DIPLOMA, GED OR EQUIVALENT WORK EXPERIENCE

¿ 6 MONTHS OFFICE/ADMINISTRATIVE OR OTHER RELEVANT EXPERIENCE

¿ 6 MONTHS EXPERIENCE USING A COMPUTER IN A WORK OR NON-WORK SETTING

PREFERRED QUALIFICATIONS:

¿ 2+ YEARS EXPERIENCE IN CREDIT/COLLECTIONS AND/OR BILLING ENVIRONMENT WITH A PROVEN TRACK RECORD OF

PERFORMANCE

¿ EXPERIENCE USING DISCOVERER OR SIMILAR REPORTING SOFTWARE

¿ 2+ YEARS¿ EXPERIENCE USING ICOMS BILLING SYSTEM OR EQUIVALENT SYSTEM

¿ TELECOMMUNICATIONS OR UTILITY EXPERIENCE.

¿ BI-LINGUAL

Required Skills Required Experience