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Tech Support Representative I requisition number - 2848177

H.B. Fuller

Tech Support Representative I requisition number - 2848177

National
Full Time
Paid
  • Responsibilities

    INTRODUCTORY PARAGRAPH We, at H.B. Fuller embrace a shared set of beliefs and competencies that direct the way we operate and express our fundamental principals about how we will achieve success. We strive to hire talent that demonstrates our beliefs and our competencies.

    POSITION OVERVIEW

    The Asset Planner is accountable to meet the defined inventory and service level targets for the respective -Asset Group by: • Leading and coordinating European Supply Chain activities for [Asset Group]: providing working plans for the sites in Europe incl. Rough Cut Capacity Plan (RCCP) and managing demand; • Leading functionally Operational Schedulers, provides them with detailed direction in the accomplishment of tasks; • Taking on ownership for balancing and optimizing the European Sales Plan against European Manufacturing Capabilities for [Asset Group]; • Taking over responsibility for batch move orders; • Working independently of day-to-day supervision; • Communicating effectively across organizational lines to introduce mid-term changes and providing for exceptions;

    PRIMARY DUTIES

    Main tasks

    • Responsible for mid-term demand and capacity planning to ensure and maintain accuracy and consistency in procedures in line with KPI’s; • Optimize output of manufacturing assets with reference to European capabilities. • Establish and maintain safety stock and inventory balances appropriate to meet production requirements but at lowest feasible levels. Initiate and determine disposition of excess, obsolete and slow-moving inventories and coordination of shelf life extension with relevant Quality dept. and warehouse. • Monitor and investigate to ensure that all process and purchase orders are fulfilled. Ensure that corporate standards in Supply Chain are maintained and improved; • Resolve any materials management issues causing deviations from inventory and service level targets; • Coordinate activities and work flow (Finished Goods and Raw Material + Packaging) with Operational Schedulers to ensure production and material handling are aligned; • Identify and communicate real or potential capacity and material supply chain issues; initiate corrective actions, coordinate across functional boundaries and follow up to resolution; • Create monthly planning report outlining forecast demand and supply and anticipated inventory while reviewing previous months’ performance.

    Detailed tasks Demand Planning • Checks and adapts statistical forecast in the planning system .Reviews actual demand versus forecast, based on month-end data. Receives information about sales/mkt activities and feedback from contacts in the countries, and incorporates it to the forecast as appropriate. • Creates supply and demand balance on manufacturing site/ big suppliers level and agrees it with production/ external supplier • Reviews demands of critical articles and customers where appropriate • Reacts on exceptions in order to adjust or execute net demand • Check purchase and planned order generation and follow-up in case of issues, and generate manual orders in exceptional cases • Updates planning master data (e.g. safety stock, lead times, MTO/MTS classification, MOQs) based upon rules as defined through the Business Service Standards. • Creates and sends out to stakeholders monthly reports on supply chain performance of the respective Asset group Exception Handling • Handles urgent orders/ exception requests from Customer Service • Handles unexpected production downtimes by creating stock to stock transfers and reprioritization of production • Handles production capacity conflicts between (Sub-) Asset-Groups and/or businesses and decides upon priorities Inventory and service monitoring and balancing • Analyses and follows-up outstanding customer and integrated intercompany orders, inventory deviations from targets, non-saleable and maximum shelf life period stocks and on-time/late shipments Master data maintenance • Update and maintain planning parameters in the planning system Interface and People Management • Communicates proactively with Raw Material Coordinator about major deviations in raw material demand • Participates in business review meeting lead by S&OP Manager • Leads and supervises Operational Schedulers functionally • Toll Manufacturing/Traded Goods: Create weekly plan and agree with business and supplier in cases where maximum capacity agreed with supplier

    Required Skills

    MINIMUM REQUIREMENTS • In depth working knowledge of SC. • Economics, Engineering or similar Degree, • Basic Technical Process Knowledge, either gained through a technical basic degree, external training or a minimum of 12 months on the job training in a technical function in the chemical industry • Basic Chemical Knowledge preferred especially petrochemicals. Either gained by several month on the job training, or external chemical degree • Fluent in English + a second European (preferable) language. • Fully conversant PRISM (or similar) SC related transactions & reporting functions. • Demonstrable abilities in: change & project management, & team work • Good communication skills within all levels of the organization. • Able to withstand pressure. • Excellent organization & time management skills. • Ability to take ownership of a project & make timely informed decisions.

    PHYSICAL ENVIRONMENT • Significant business travel may be expected • Significant time spent seated working on computer • Office environment will be normal place of work – no specific location

    For additional information on H.B. Fuller or to apply on-line go to: http://www.hbfuller.com/

    Add: To all recruitment agencies: H.B. Fuller does not accept agency resumes unless directly engaged by Human Resources. Please do not forward any resumes to Human Resources or any employees. H.B. Fuller is not responsible for any fees related to unsolicited resumes.

     

    Required Experience

  • Qualifications

    MINIMUM REQUIREMENTS • In depth working knowledge of SC. • Economics, Engineering or similar Degree, • Basic Technical Process Knowledge, either gained through a technical basic degree, external training or a minimum of 12 months on the job training in a technical function in the chemical industry • Basic Chemical Knowledge preferred especially petrochemicals. Either gained by several month on the job training, or external chemical degree • Fluent in English + a second European (preferable) language. • Fully conversant PRISM (or similar) SC related transactions & reporting functions. • Demonstrable abilities in: change & project management, & team work • Good communication skills within all levels of the organization. • Able to withstand pressure. • Excellent organization & time management skills. • Ability to take ownership of a project & make timely informed decisions.

    PHYSICAL ENVIRONMENT • Significant business travel may be expected • Significant time spent seated working on computer • Office environment will be normal place of work – no specific location

    For additional information on H.B. Fuller or to apply on-line go to: http://www.hbfuller.com/

    Add: To all recruitment agencies: H.B. Fuller does not accept agency resumes unless directly engaged by Human Resources. Please do not forward any resumes to Human Resources or any employees. H.B. Fuller is not responsible for any fees related to unsolicited resumes.