Evaluate production capabilities and recommend improvements and readiness for implementation  • Support the writing and execution of test cases and test plans  • • Document new and ongoing information obtained during meetings, identify, communicate and track action items and ultimately making sure all commitments are met in a timely manner  • Help business stakeholder and data analysts in identifying CPNI gaps in existing & new upcoming projects and take ownership of defining new SAC test cases  • Research user stories and requirements to identify entitlement, billing and CPNI and SAC impacts and summarizes statutes and business flows using a variety of tools such as BPMN (Business Process Model & Notation), VISIO or Power Point  • Participate in JAD sessions and reviews scope on project artifacts such as Process Flow Documents (PFDs), Entity Relation Ship Diagrams (ERDs), Dataflow Diagrams (DFDs), test plans and policy and procedure manuals to extract any CPNI and SAC impacts  • Develop and implement quality assurance standards, processes, and controls pertinent to Billing, entitlements and CPNI (Customer Proprietary Network Information) for multiple  Enterprise Web Portals and Mobile Applications.  • Develop and implement quality assurance standards, processes, and controls pertinent to Billing, entitlements and CPNI (Customer Proprietary Network Information) for multiple  Enterprise Web Portals and Mobile Applications.  • Handle day-to-day escalations on CPNI and SAC matters and quickly address them working with IT and other impacted teams.  • Provides direction and insight to the UAT teams on the correct behavior of test cases  • Assist in developing quality assurance policies and procedures  • Develop presentations using PowerPoint, Excel and Word as required.  write and execute test cases across 25+ projects across all levels of complexity and functionality and successfully manage competing priorities  Provide data analytics supporting certification of test cases, accurate results and recommendations for implementations. 

Required Skills Required Experience