Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

IES Helpdesk Analyst - Customer Application Support 54397

Avacend, Inc.

IES Helpdesk Analyst - Customer Application Support 54397

Atlanta, GA
Full Time
Paid
  • Responsibilities

    The Georgia Department of Human Services (DHS), Office of Information Technology is seeking qualified candidates for the position of INTEGRATED ELIGIBILITY SYSTEM (IES) HELPDESK ANALYST-CUSTOMER APPLICATION SUPPORT.  

    The Contractor IES HELP DESK ANALYST-CAS will be working as part of the IES Help Desk providing support to Constituents statewide. The successful candidate will provide support for users of the Integrated Eligibility System application which is used to determine applicant eligibility for Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, WIC, Energy Assistance and Childcare Assistance. 

    QUALIFICATIONS

    Bachelor's degree in a related field or Associate degree in a related field and two years of related experience or Two years at the lower level or equivalent

    PREFERRED QUALIFICATIONS

    • Experience working in help desk and/or customer service environment
    • Superior ability in oral, written and interpersonal communications
    • Experience working in a team environment and superior ability to commit to a team effort
    • Strong analytical skills. Experience in analyzing and identifying problems and ensuring their correction.
    • Must be self-motivated and able to work independently within a team environment.
    • Experience with MS Office
    • Knowledge of call center telephony and technology
    • Knowledge of customer service principles and practices

    Required Skills Required Experience