+--------------------------------------------------------------------------+ | NOC Central Technician I tests and analyzes network and network | | facilities (e.g., power, communication machinery, software, lines, | | modems, and terminals). Candidate advises supervisory Network Control | | positions of network communications failures or degradation and arranges | | corrective action plans.  The Technician performs a variety of skilled | | routine and non-routine duties and applies standard practices and | | policies.  Additional Requirements:  Monitors and analyzes moderately | | complex network and network facilities (e.g., power, communication | | machinery, software, lines, modems, and terminals), advises supervisory | | Network Control positions of network communications failures or | | degradation and arranges and performs corrective action plans. This is a | | multi-incumbent position that reports to a supervisor level position.  | | Basic Qualifications include:  High school diploma or equivalent, | | experience using networks and network equipment and knowledge of Excel, | | Word and other general applications. | | | |   | | | | +----------------------------------------------------------------------- | | ---+ | | | The RAN (Radio Access Network) Tier 1 candidate will be responsible fo | | r | | | | monitoring, correlating, troubleshooting and resolving network alarms | | | | | | and performance deviations for Sprint¿s nationwide wireless network.  | | | | | | This network consists of multiple technologies such as CDMA, EVDO and | | | | | | LTE across multiple frequency bands and equipment vendors.   | | | | | | | | | | | |   | | | | | | | | | | | | +--------------------------------------------------------------------- | | -- | | | | ---+ | | | | | | | Daily tasks: | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Perform daily fault and performance analysis using a variety of | | | | | | | | | | | | | | monitoring tools to discover network impairments | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Ability to review network logs to discern state changes of network | | | | | | | | | | | | | | equipment | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Perform remote resolution of faults through various Element Manage | | me | | | | nt | | | | | | | | Systems (EMS) | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Creation and routing of network tickets to appropriate designated | | fi | | | | x | | | | | | | | agents | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Perform routine ticket management and escalations to drive problem | | s | | | | to | | | | | | | | final resolution | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Use combination of various tools to correlate multiple faults and/ | | or | | | | | | | | | | | | system presented data into singular network impairments | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Communicate openly and effectively with multiple teams | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Manage fix bridges on large scale and/or high severity issues that | | | | | | | | | | | | | | involve multiple teams/participants including Executive level | | | | | | | | | | | | | | communication | | | | | | | | | | | | | | | | | | | | | | | | | | | |   | | | | | | | | | | | | | | | | | | | | | | | | | | | | Required: | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Excellent in written and verbal communication skills | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Proficient in using Microsoft office application such as Outlook, | | | | | | | | | | | | | | Excel, Word | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Ability to grasp higher-level technology issues and troubleshoot t | | o | | | | | | | | | | | | resolution | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Ability to work independently and in a team environment | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Ability to work under pressure related to scale of business impact | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Ability to build strong working relationships both internally and | | | | | | | | | | | | | | externally | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Ability to span departments to assist in resolving network event | | | | | | | | | | | | | | outages | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Experience analyzing wireless networks, related equipment and/or | | | | | | | | | | | | | | performance | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Ability to multi-task, meet objectives and solve issues in stressf | | ul | | | | | | | | | | | | situations with high speed of completion and high degree of accuracy | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Ability to quickly learn new tools and systems | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Willingness to work on any assigned shift | | | | | | | | | | | | | | | | | | | | | | | | | | | |   | | | | | | | | | | | | | | | | | | | | | | | | | | | | Preferred: | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Knowledge of ALU, Ericsson, Nokia and Samsung wireless network | | | | | | | | | | | | | | structure | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Knowledge of Unix operating system and command structure | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Basic knowledge of IP routing and protocols | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Understanding of Operational Measurements used for network perform | | an | | | | ce | | | | | | | | monitoring and troubleshooting for CDMA, EVDO and LTE technologies | | | | | | | | | | | | | | | | | | | | | | | | | | | | * Tools/Systems:  Netcool, TRAMS, SecureCRT, and vendor specific ele | | me | | | | nt | | | | | | | | management systems | | | | | | | | | | | | | +--------------------------------------------------------------------- | | -- | | | | ---+ | | | | | | | | | | | | Display Other Skills in Modal Window | | | | | +----------------------------------------------------------------------- | | ---+ | +--------------------------------------------------------------------------+

Required Skills Required Experience