Position Summary:

Works closely and collaboratively with vendors, business clients, project managers, solution architects, application managers, operations personnel and other IT subject matter experts to ensure on-time delivery of high quality implementations and post-golive support. Is active in all areas of the implementation process and is a consistent interface and coordination point to ensure all implementation activities are performed effectively and efficiently.

Primary Duties:

• Establish relationships with key client personnel and deliver timely, high quality service to the client

• Ensure client satisfaction through follow-up, client responsiveness, client engagement and thorough communication

• Manage both internal and external resources in the design, development and delivery of client deliverable in accordance with the SOW

• Ensure clear team communications about the product roadmap to all professional services staff assigned to the SOW

• Ensure continuous and effective services are provided and product delivery completion is within budget and in accordance with contract requirements

• Understand and can manage organizational resources, priorities, business objectives and policies; in a matrix environment, to meet engagement deadlines and goals

• Energizes their team and cultivates a high performance culture

• Works effectively across multiple roles to successfully achieve business goals

• Oversee initial plans, set budgets, track project activities and communicate milestones to key stakeholders

• Develop and support stakeholder communication processes for project-level status and other communication required to support successful delivery and management of business expectations.

• Monitor projects on an ongoing basis, evaluating progress and quality, managing issue resolution process and taking corrective action as necessary.

• Monitor financial delivery and issue management processes, escalating issues and variances to budgets where necessary.

• Provides oversight within a project to ensure all activities are working effectively toward the defined solution.

• Collaborates with the project Solution Architect to ensure the solution architecture is understood and agreed to by all parties supporting the implementation

• Acts as the primary owner and resolver of technical blockers and technical project risks.

• Acts as primary escalation for vendor involved in project work.

• Develop and/or oversees the development of the technical content for any project related SOWs.

• Ensure that key project team relationships are defined and coordinated, including internal and external team members.

• Review critical deliverables to ensure quality standards have been met.

• Participate in project estimation, planning and resource decisions.

• Ensure operational readiness testing and design for operations efforts to ensure smooth transition post deployment.

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering or other closely related discipline combined with Six (6) years' experience leading professional services delivery, product development or technical project delivery; or in lieu of a degree Six (6) years additional experience required.

Preferred Qualifications: Knowledge, Skills, and Abilities:

• Demonstrated success in the solution and delivery across all aspects of enterprise applications or infrastructure.
• Collaborative work with vendors, internal and external business partners is required.
• Demonstrated knowledge with multiple solutions delivery methodologies.
• Proficient in managing and developing relationships with multiple technical vendors.
• Demonstrated ability to solve complex problems in multi-vendor environment.
• Proficient in written and verbal communications.
• Demonstrate concern for achieving objectives.
• Shows passion for improving delivery of services with a commitment to continuous improvement.
• Respond to change with a positive attitude and willingness to learn new ways to accomplish objectives.
• Demonstrated ability in making decisions authoritatively and wisely, after adequately contemplating various available courses.
• Honest and forthright, keeping word and commitments.
• Demonstrated ability in being results-driven self-motivated individual with a ?can-do? attitude, and a strong drive for success.

Working Conditions:

• Office environment with extensive use of a computer.
• May require travel.
• Ability to work outside of normal workday/workweek to meet deadlines and maintain support levels.

Special Safety Requirements:

• All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive. Individuals in positions in which driving is an essential function are subject to the terms and conditions set forth in OGE Energy Corp.'s Drug Testing Plan.

Required Skills Required Experience