+--------------------------------------------------------------------------+ | Provides support activities in an assigned area. Performs equipment | | exchange and recording inventory controls, software installations and | | program updates, troubleshooting and problem resolution on computer and | | Telecommunication systems. Train users on supported software and | | hardware with understanding of technology from a user perspective as | | well as technical perspective. Assist users to resolve computer related | | problems such as inoperative hardware or software. Travel is required | | using one’s personal vehicle to provide Technology Support for Customers | | and to support UPS Core Technology solutions, UPS Small Package, Freight | | and SCS locations to supporting UPS technology infrastructure. Willing | | to work various shifts, able to work five days per week with possibility | | of weekends as needed due to vacation coverage or planned weekend | | upgrades. Associates Degree in Computer Science required Bachelors | | preferred and A+ certification required. Proficient/Advance skills in | | Microsoft Office Access, Word, Excel and Outlook.Strong communication | | (both verbal and written), problem solving, and decision making skills. | | Ability to work with minimal supervision. Highly organized and detail | | oriented; ability to prioritize daily tasks | | | |   | | | | ------------------------------------------ | | UPS Appearance Standards and A+ required | | ------------------------------------------ | | | |   | +--------------------------------------------------------------------------+

Required Skills Required Experience