Network Operations Technician will receive, analyze, monitor and resolve network problems in a timely fashion with minimal guidance from more senior technicians or supervisor.   Responsibilities will include opening trouble tickets for various customers, answering incoming telephone calls, responding to network alarms and customer emails, and documenting/updating customer account data. Education:  High school or equiv. plus 2 years formal electronics training or equivalent knowledge through experience.  Associates Degree in related field preferred.  Minimum 2 yrs related telecommunications experience or 1 yr as NOS with satisfactory or better performance.  Industry certifications, related experience in the military and physical line or protocol experience is preferred.  Basic knowledge of UNIX operating system is a plus.  Additional Requirements: Microsoft Office software suite...emphasis in both Excel and Outlook.  

OTHER SKILLLS

 NOTE: Position requires shift work based on days of the week or hours.  This is for either the Sunday through Thursday shift 3pm-11pm or Tuesday through Saturday shift 3pm-11pm. US citizenship required

Required Skills Required Experience

KNOWLEDGE AND SKILLS

• Good verbal and interpersonal communication skills.

• Must be organized and able to work with speed and efficiency.

• Must be able to handle multiple priorities.

• Must be able to work flexible hours during the day or evening.

• Ability to interpret a variety of English instructions furnished in written, oral, diagram or schedule form.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

• Ability to deal with problems involving several concrete variables in standardized situations.

• Ability to work in a fast paced, high stress environment.