POSITION SUMMARY: Works within the scope of the medical protocols established by CareSpot|MedPost Urgent Care and within the scope of their state’s license, to provide prompt, comprehensive and competent medical care. Works collaboratively with a healthcare team to provide acute health care to patients

ESSENTIAL RESPONSIBILITIES

Maintains Customer Loyalty score at or above company benchmark

Complies with necessary regulatory standards and licensure requirements mandated by Federal and State Agencies (i.e. HIPAA, OSHA, and CPR certification)

Answers multi-line phone system within 3 rings

Consistently communicates with patients on wait times; provides direction to the next step in the treatment process

Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations

Provides timely follow up regarding lab results

Assists Registrars with patient check in/out procedures when necessary

Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family and social history, current mediations, allergies and other pertinent historical information as appropriate

Assists with patient transfers

Assists with procedures directly supervised by the clinician

Assists in lab procedures under the supervision of the clinician

Ensures that equipment is in proper working order and reports any malfunctions to the Center Manager or designee on duty

Follows documentation procedures and completes required paperwork related to patient visit

Maintains examination room and stocks if necessary

Adheres to infection control/safety guidelines and patient confidentiality policies

Administer any medication as ordered by provider and within your licensure/certification; Laboratory duties- Perform CLIA-waived lab test, draw blood and collect and label specimens for any send out labs; Perform DOT and Non-DOT urine drug screens and Breath Alcohol Testing (BAT)

Acts with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactions

Performs other duties as assigned

Ability to relay information in a positive method

Ability to calm upset patients and present a solution to their problems

Proficient with practice management software and overall knowledge of MS Office

Ability to work efficiently in a team or solo environment

Required Skills

MINIMUM QUALIFICATIONS:

EDUCATION:

• Valid LVN or LPN License (within state working)
• BLS Certification preferred

EXPERIENCE:

• Minimum 1 year experience as MA required; comparable to urgent care preferred

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:

• Must be aware of hazardous situations and be able to provide a leadership role in emergencies as needed
• Knowledge of electronic medical records, MS Office proficiently in Excel and Word

Required Experience

MINIMUM QUALIFICATIONS:

EDUCATION:

• Valid LVN or LPN License (within state working)
• BLS Certification preferred

EXPERIENCE:

• Minimum 1 year experience as MA required; comparable to urgent care preferred

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:

• Must be aware of hazardous situations and be able to provide a leadership role in emergencies as needed
• Knowledge of electronic medical records, MS Office proficiently in Excel and Word