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Technical Trainer/Manager

IDEMIA

Technical Trainer/Manager

Franklin, TN
Full Time
Paid
  • Responsibilities

    IDEMIA IS THE GLOBAL LEADER IN IDENTITY AND SECURITY. OUR MISSION IS TO CREATE A SAFE AND SIMPLE FUTURE WHERE IDENTITY VERIFICATION IS INDISPUTABLE, AND ONLY YOU CAN ASSERT YOUR IDENTITY. WE ARE A DISTRIBUTED COMPANY LEVERAGING THE LATEST TECHNOLOGIES TO DELIVER WORLD-CLASS PRODUCTS IN THE PRIVATE AND PUBLIC SECTORS OF FINANCE, TELECOM, IDENTITY, SECURITY, RETAIL, SPORTS ENTERTAINMENT, COMMERCIAL, GOVERNMENT, AND IOT. WE USE A VARIETY OF TECHNOLOGIES AND APPROACHES TO DELIVER QUALITY PRODUCT AND SERVICES TO GOVERNMENT AGENCIES AND TECHNOLOGY COMPANIES. IDEMIA IS A MADE UP OF A GROUP OF 14,000 DIVERSE PEOPLE FROM DIFFERENT NATIONALITIES, SPEAKING OVER 20 DIFFERENT LANGUAGES. TOGETHER, OUR SOLUTIONS IMPACT THE EVERYDAY LIVES OF CITIZENS AND NATIONS. IN THIS EVER-CHANGING WORLD, PROTECTING YOUR IDENTITY IS PARAMOUNT. JOIN THE TEAM THAT IS ENSURING ONE PERSON- ONE IDENTITY.

     

    JOB SUMMARY:

    The Associate Program Management Analyst is a member of the State Program Management Office Operations Team (State PMO). This position supports critical daily program management tasks for assigned areas in support of state contract compliance, customer satisfaction, retention and financial performance. Responsibilities include data gathering and analysis, creating reports and presentations, and assisting with daily program management activities.

    ESSENTIAL JOB FUNCTIONS (INCLUDES BUT IS NOT LIMITED TO):

    • Acts as primary point of contact for daily record research inquiries from internal and external customers
    • Reviews ECR and utilization reports on a weekly basis, identifies and reports gaps or areas needing improvement to PM/PD. This position is responsible for creating, maintaining, and presenting analysis and reports to management which document project progress, status, and risks.
    • Prepare reports, spreadsheets, formal and informal written communications and Power Point presentations.
    • Supports PMO with regard to quarterly data collection and reporting functions.
    • Collect, evaluate, and prepare report data for manager and others as needed.
    • Timely completion of ad hoc project requests.

    Note: In addition to the Essential Functions, also performs similar work-related duties as assigned.

    Required Skills

    • Proven ability to build and maintain working relationships with team members, vendors, colleagues, and other program stakeholders
    • Experience overseeing aspects of operational and project administration including meeting deadlines, communicating effectively, and monitoring progress of projects.
    • Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
    • Attention to detail.
    • Ability to work with minimal supervision.
    • Ability to learn new software quickly and efficiently.
    • Exercises judgment within defined procedures and practices to determine appropriate action.
    • Excellent organizational and time management skills
    • Ability to prioritize workload which includes taking direction/assignments from multiple cross functional business areas
    • Proven judgment, ability to make sound decisions, as well as strong critical thinking skills
    • Possesses excellent verbal and written communication skills as well as negotiation and conflict management skills
    • Must have excellent interpersonal skills and ability to work collaboratively across internal and external teams
    • Develops and maintains professional, positive working relationships with assigned internal and external stakeholders

    Required Experience

    QUALIFICATIONS, EDUCATION AND EXPERIENCE:

    • Bachelor’s degree, or relevant experience in a similar field or PMO supporting role
    • Experience with all aspects of operational and project administrative duties including meeting deadlines, handling day-to-day assigned tasks, and monitoring progress and risks of projects.
    • Experience with business analysis functions and expectations.
    • Experience preparing reports for upper management regarding status of projects

    TRAVEL REQUIREMENT:

    • Ability to travel locally for activities such as meetings, classes, and workshops.
    • Must be able to travel occasional by air as needed to attend training, conferences, and related activities.

    WORKING CONDITIONS:

    • General office environment. The work area is adequately lighted, heated, and ventilated.

    PHYSICAL DEMANDS:

    • Office environment where the employee may sit comfortably to do the work. Some walking, standing, bending, reaching, and carrying of light items such as papers, books, small parts; driving an automobile, etc. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment.

     

    MUST BE ELIGIBLE TO WORK IN THE U.S. IDEMIA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

  • Qualifications
    • Proven ability to build and maintain working relationships with team members, vendors, colleagues, and other program stakeholders
    • Experience overseeing aspects of operational and project administration including meeting deadlines, communicating effectively, and monitoring progress of projects.
    • Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
    • Attention to detail.
    • Ability to work with minimal supervision.
    • Ability to learn new software quickly and efficiently.
    • Exercises judgment within defined procedures and practices to determine appropriate action.
    • Excellent organizational and time management skills
    • Ability to prioritize workload which includes taking direction/assignments from multiple cross functional business areas
    • Proven judgment, ability to make sound decisions, as well as strong critical thinking skills
    • Possesses excellent verbal and written communication skills as well as negotiation and conflict management skills
    • Must have excellent interpersonal skills and ability to work collaboratively across internal and external teams
    • Develops and maintains professional, positive working relationships with assigned internal and external stakeholders