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Guest Relations Associate

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Avant Gardner

Guest Relations Associate

Brooklyn, NY
Part Time
Paid
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  • Responsibilities

    THE COMPANY

    Avant Gardner is a 6,000 capacity event complex that houses three distinct areas: the outdoors Brooklyn Mirage during the summer season and the indoors Great Hall and Kings Hall open year-round.

    WHO YOU ARE

    • Someone who has the ability to embody out the ethos of our company and understand the importance of the Guest Relations role to the success of our operation.

    • Someone who has integrity, a passion for hospitality, and a desire for excellence.

    • Someone who possesses the ability to multitask, think on their feet, and problem-solve

    • Someone who can keep calm under high pressure situations.

    THE JOB

    The position will be responsible for, but not limited to, the overall member and guest experience from arrival to departure. This is a hybrid role, which combines selling venue merchandise, renting out lockers, with handling all guest relations issues.

    • Work with Operations team to ensure the highest quality experience for our guests during events.
    • Provide outstanding customer service
    • Exhibit professionalism when speaking to guests and communicating information
    • Demonstrate a complete understanding of venue operations and upcoming events
    • Resolve and document Guest concerns and complaints in person, by letter, email or by phone.
    • Accurately handle multiple types of transactions, including: cash, credit, checks, etc.
    • Sell and issue tickets to guests for upcoming events
    • Rent lockers to guests
    • Collect lost and found items during event
    • Be an advocate for new initiatives within the venue
    • Any other tasks as assigned

    QUALIFICATIONS

    • Must have 2+ years related experience in hospitality operations with a proven track record of leading a professional, efficient, high quality, service-oriented operation.
    • Must possess excellent written and verbal communication skills.
    • Must be highly organized, efficient and detail oriented.
    • Must have excellent interpersonal/relationship building skills.
    • Must be proficient in the use of Microsoft Word, Excel, and Google Drive.
    • Must have a strong business aptitude.

    PHYSICAL REQUIREMENTS

    • Must be able to work on your feet as well as stationary for at least 12 hours during events.
    • Must be willing to work long shifts, including overnight shifts.
    • Fast paced movements are required to go from one part of the club to others.
    • Must be able to move, pull, carry or lift at least 20 pounds.