Job Description

The Trip Support Specialist is responsible for traveling with healthcare professionals (HCP’s) to assignment locations throughout the US to ensure the HCP successfully settles into their new environment. Responsibilities include supporting the healthcare professionals with auto purchases, apartment walk-throughs, purchases related to move-in and navigating their assignment location. The Trip Support Specialist will also accompany the HCP to their initial Meet & Greet at the client facility.

ESSENTIAL FUNCTIONS OF THE JOB  

• Travel will be required throughout the United States to assist HCPs during Transitions Trip to settle down at their new assignment location by providing assistance with obtaining an apartment, including: shopping for groceries and household furniture (i.e. mattress, furniture, all other household essentials, etc.), furniture set up, apartment walk-through, lease signing, utility set up, etc.
• During Transition trip assist HCPs while acquiring a vehicle (rental and/or purchase) at their new location, which includes accompanying the HCP to the dealership and assisting with finalization of vehicle acquisition
• Assist HCPs with other transition essential duties, including signing up for cell phone service, etc.
• Organize and carry out tours of the HCP’s new neighborhoods in the assigned city, to insure they are properly acquainted with their new designated city (i.e. banks, post office, library, grocery stores, place of worship, parks, etc.)
• Accompany the HCPs to the welcoming session at the Client facility to meet manager and colleagues
• Provides logistical support during the moving process
• Coach and advise Healthcare Professionals (HCPs) regarding day to day activities and new life in the USA and their assigned state/city
• Prepare and submit Trip Support documentation upon completion of trip (i.e. trip photos, copy of signed lease, trip checklists, etc.)
• Assist HCPs with relocation support from one assignment location to another (i.e. driving of moving truck, vehicle tow equipment) in addition to supporting the logistics surrounding movers

MARGINAL FUNCTIONS OF THE JOB

• Supports other departments with flight and travel arrangements, as needed
• Other duties as assigned

NORMAL WORK SCHEDULE

This is a per diem position. Employee must be able to work outside standard business hours, including nights, weekends, or holidays to travel as needed.  Employee must be available to support at minimum 2 trips per month. The average duration per trip is 5-6 days. 

EDUCATION, TRAINING, AND EXPERIENCE

• Associate degree preferred; will consider other qualifications and a minimum of 2 years related experience and/or training; or equivalent combination of education and experience
• Minimum of 2 years’ experience in a customer service environment
• High level of proficiency using online scheduling tools (google calendar, etc.)

Company Description

Join a winning team If you're looking for a positive work environment with a warm and welcoming culture, and have a strong desire to change lives, you've come to the right place. Driven by our profound mission and core values, our team is dedicated to making a significant impact on the lives of others. If you aim to find fulfillment in your career, we invite you to explore the corporate opportunities available at Avant Healthcare Professionals.