General Hours of Work: Monday through Friday between the hours of 7:45am and 6:00pm

Exempt/Nonexempt: Non-Exempt (hourly)

Department/Unit: Specialty Clinic

Schedule : Full Time (80 hours/2 weeks, 1.0 FTE)

SUMMARY:

Nursing Service at Avel requires all RNs to practice at a competent level of nursing care and demonstrate a professional level of behavior in his/her role as an RN. The RN is responsible for utilizing the nursing process to provide nursing care through innovative means for rural clinic sites through two-way video technology. He/she assumes responsibility and accountability for his/her individual actions and outcomes of patient care delivered on his/her shift.

ESSENTIAL FUNCTIONS:

• Demonstrates professionalism and excellent customer service when conducting assigned patient appointments, to include home phone/video visits and clinic visits.
• Performs general nursing care as appropriate to virtual care.
• Prepares the telemedicine equipment and assist provider during virtual clinic visits.
• Creates Electronic Health Record (EHR) telemedicine encounters and document required items for each patient appointment.
• Documents notes in EHR when applicable.
• Assists site with troubleshooting equipment and technological issues.
• Answers inquiry calls in a timely fashion, offer and schedule appointments. Act as a point of contact for all of Avel eCare services, providing excellent customer service to all callers.
• Communicates with nurses, sites, providers, and coordinators regarding patient readiness or patient needs.
• Performs professionally in communication with patient and site staff via camera.
• Assists with scheduling and completing patient appointments.
• Performs camera and equipment checks with sites.
• Maintain an environment conducive to open communications, cooperation, and staff development through the use of active listening and other effective communications skills. Suggests plans to solve clinic problems to make improvements in the delivery of care.
• Assumes other responsibilities with Avel eCare Virtual Clinic project and community activities as assigned by the Director.

EDUCATION and/or EXPERIENCE:

• Graduate from a CCNE or NLN accredited nursing program is strongly preferred. Graduate from an approved nursing program is acceptable.
• Two years related experience required.
• Bachelor's degree preferred

CERTIFICATION, LICENSURE, and/or REGISTRATIONS:

• Licensed as a Registered Nurse with one unrestricted state license is required.
• RN licensure required within the states that Specialty Clinic is providing service within 120 days of hire.

About Avel eCare

Avel eCare is a nationally recognized telemedicine care provider offering the largest and most comprehensive virtual health networks in the world. Based in Sioux Falls, South Dakota, Avel operates a multispecialty telemedicine network, partnering with more than 650 health care systems, rural hospitals, outpatient clinics, long-term care facilities, school districts, prisons, skilled nursing facilities and law enforcement agencies to deliver innovative telemedicine care across the country.

During the past three decades, Avel has developed eight distinct telehealth services, —Behavioral Health, Critical Care, Emergency, Hospitalist, Pharmacy, Specialty Care, Senior Care and School Health—in response to needs expressed by the communities and clinicians whom Avel serves. Within the past year alone, Avel’s virtual health care delivery model has impacted the lives of nearly two million patients. The efficiency of these telehealth services have saved health care costs and unnecessary time and travel for patients and physicians. On a national and world level, we are a model of how telehealth presents effective solutions today and tomorrow’s most daunting challenges.

An innovative spirit among Avel eCare employees provided the spark that started Avel eCare’s telemedicine movement and is what continues to fuel our ability to transform the way healthcare is delivered across the world today. When you join the Avel team, you’ll appreciate the dedication, collaboration and support of other highly skilled professionals who work with you onsite in our virtual hospital hub or through our remote workforce.

Mission

Every person and every community deserves access to high quality care. Avel’s experts collaborate with local clinicians through telemedicine, to deliver high quality care when and where it’s needed.

Vision

Avel eCare serves as a catalyst for change. We are creating a future of health care without boundaries through Service, Quality, Collaboration , and Innovation.