Waiver Support Coordinator Supervisor FULL TIME, Flexible, Remote/Hybrid Position Avica, LLC is a Social Services agency focused on providing Service Coordination (Supports Coordination/Case Management) services to adults diagnosed with Intellectual and Developmental Disabilities in the SunCoast Region of Florida (Tampa, St. Petersburg, New Port Richey, Bradenton, Sarasota) who are enrolled in the Medicaid Waiver Program. Our Support Coordinators work with clients to help them to navigate, understand, and secure the services needed to live independently in their home and community. We offer flexible work schedules and paid time off. Cell phone reimbursement (monthly). Our environment is friendly, cooperative, and supportive! General Summary The Waiver Support Coordinator Supervisor oversees, guides and manages Waiver Support Coordinator (WSC) staff who are responsible for all case management activities necessary to meet the needs of our clients. This position is responsible for training, developing and mentoring new staff; along with overseeing activities of established staff. The WSC Supervisor will perform all duties and functions of the WSC Staff along with performing supervisory and management duties. WSC staff ensure the development of Person-Centered (individualized) Support Plans; perform oversight of the implementation of the plan through arranging and coordinating services; while monitoring and evaluating outcomes to ensure that services are provided in a cost-conscious, and professional manner. The Support Coordinator assists the client with identifying and communicating their needs and desires for services and supports, which may include housing, medical, social, vocational and an array of other community services. Essential Duties/Responsibilities Under the guidance of the Executive Director, the Waiver Support Coordinator Supervisor will: * Complete and/or oversee and guide the completion of assessments to assist in identifying client needs and desires for service delivery. * Complete and/or oversee and guide the completion of an annual Person-Centered Support Plan with modifications to occur when there is a significant medical or social change. * Encourage and/or oversee and guide staff encouragement of the right of choice by providing information to clients about available providers. * Ensure and/or oversee and guide staff in ensuring applicable Behavioral Services are consistent with the Support Plan. * Maintain and/or oversee and guide staff in maintaining accurate documentation, knowledge, and reporting as required. * Report all incidents of client abuse, neglect, or exploitation immediately. Oversee and guide staff in reporting. * Ensure timely reporting of incidents and follow-up to ensure client health and safety. * Ensure and oversee/guide staff to actively coordinate with other individuals and entities essential in the physical and/or behavioral care delivery for the client, to ensure seamless coordination across services. * Ensure and oversee/guide staff to research and develop alternative solutions to client needs/desires. * Develop and oversee and guide staff members' development and maintenance of professional working relationships with clients, their families, and other caregivers. * Ensure confidentiality regarding sensitive material and private health information of each individual served. Oversee staff compliance. * Attend required trainings, meetings and classes; and ensure all staff attend required training/classes/meetings. * Confer regularly with direct reports to provide guidance and support and to understand and consider factors such as individual needs, abilities, learning levels, and dignity of risk. * Perform ongoing quality assurance checks of staff documentation. * 50% travel to individuals as per need. Qualifications * Bachelor's (BA or BS) degree in related course work * Master's Degree may allow for substitutions of experience depending on current state program requirements. * Minimum of 3 years related experience providing services for persons with Intellectual Disabilities, Autism Spectrum Disorders, or Physical Disabilities such as Cerebral Palsy, Spina Bifida, etc. * Supervisory Experience of 1 year or more preferred * Current Waiver Support Coordinator * Qualifications of "Mentor" as currently defined by state regulations * Experience with Microsoft Office, state-maintained databases. * Ability to develop tracking systems to ensure ongoing compliance * Ability to add, subtract, multiply and divide in common units or measure, using whole numbers, common fractions, and decimals. * Must maintain proficiency in company sponsored training and certifications. * Level 2 Background Clearance * Maintain CPR/First Aid certification * Successfully complete and maintain training courses as required or amended by program regulations. * Valid Driver's License and personal vehicle. Inform supervisor immediately when any change in status of driver's license. * Please specif
Avica, LLC is a small, local, woman-owned business. Avica, LLC is a Social Services agency focused on providing Service Coordination (Supports Coordination/Case Management) services to adults diagnosed with Intellectual and Developmental Disabilities in the SunCoast Region of Florida (Tampa, St. Petersburg, New Port Richey, Bradenton, Sarasota) who are enrolled in the Medicaid Waiver Program. Our Support Coordinators work with clients to help them to navigate, understand, and secure the services needed to live independently in their home and community.