Job Description

AVID PLUMBING IS SEEKING A CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM. WANT TO BE A MEMBER OF A TEAM THAT IS DESCRIBED AS “FAST, PROFESSIONAL, FRIENDLY, AND SKILLED?” AVID PLUMBING IS SEEKING PROFESSIONAL AND MOTIVATED TEAM MEMBERS TO HELP US CONTINUE A LEGACY OF EXCELLENT WORK AND IMPECCABLE CUSTOMER SERVICE. OUR SHOP IS GROWING QUICKLY AND FOR GOOD REASON. THE CUSTOMERS OF AVID PLUMBING HAVE MADE US A TOP RATED BUSINESS ON HOME ADVISOR WITH A RATING OF 4.6 OUT OF 5 STARS, AND THEY CAN AND DO HIGHLY RECOMMEND US TO EVERYONE THEY KNOW! WE ARE RATED AS AN A+ WITH THE BETTER BUSINESS BUREAU AND ARE RATED WITH AN A ON ANGIES LIST WITH OVER 130 REVIEWS. BUT DON’T TAKE IT FROM US, OUR CUSTOMERS SAY IT BEST. “HAD A PERFECT EXPERIENCE WITH THE GENTLEMAN FROM AVID PLUMBING TODAY.” THE GUYS FROM AVID PLUMBING ARE “VERY FRIENDLY, PUNCTUAL, ACCOMMODATING, AND THE SERVICE WAS EXCELLENT. I WOULD HIGHLY RECOMMEND THEM OVER OTHER PLUMBERS.” OTHER WORDS THAT SHOW UP TIME AND TIME AGAIN IN OUR REVIEWS ARE “INFORMATIVE, COURTEOUS, FRIENDLY, FAST.” AT AVID PLUMBING, OUR MOTTO IS “PLUMBING WITH INTEGRITY AND EXPERTISE,” AND OUR CUSTOMERS ALWAYS COME FIRST. COME AND CHECK OUT THE BUSINESS THAT WON THE ANGIE’S LIST SUPER SERVICE AWARD FOR FIVE YEARS IN A ROW. CHECK US OUT ON GOOGLE AS WE HAVE TONS OF EXCELLENT REVIEWS. IF YOU ARE INTERESTED IN HEARING MORE, CONTACT US, AND SEE IF YOU WOULD BE A GOOD FIT FOR OUR TEAM.

BENEFITS

• MEDICAL INSURANCE

• DENTAL & VISION INSURANCE

• PAID TIME OFF

• PAID HOLIDAYS

• 401K WITH EMPLOYER MATCHING

• ANNUAL PERFORMANCE REVIEWS

• COMPETITIVE SALARY

• SHORT TERM DISABILITY

• LONG TERM DISABILITY

• LIFE INSURANCE

EMPLOYEE WILL BE PERFORMING DUTIES WITHIN THE FOLLOWING AREAS BELOW, BUT WILL NOT BE LIMITED TO:

• Provide excellent customer service to all of our customers

• Data entry, billing, scheduling and dispatching

• Answer calls and document important information

• Maintain a positive, empathetic and professional attitude toward customers at all times

• Communicating with customers through various channels; acknowledging and resolving customer complaints

• Respond to any issues and follow-up by coordinating with the appropriate staff

• Operate and manage a multi-line telephone system

• Gaining product knowledge

• Keeping records of customer interactions, transactions, comments and complaints

• Prioritize and organize calls according to urgency

• Maintain and update call logs, call records and other important documentation

• Ability to understand industry and company terminology to communicate with our technicians

• Communication with field staff on scheduling needs

• Direct daily part deliveries to field staff

Requirements:

• Provide outstanding customer service

• High school diploma, general education degree or equivalent

• Ability to stay calm when customers are stressed or upset

• Previous CSR experience is a plus

• Excellent communication and interpersonal skills

• Ability to work well under pressure

• Positive team player attitude

$15/hour - $19/hour base wage + additional earning potential depending on experience.

The work schedule for this position is as follows:

Monday - Friday (no weekends required)

7am-3:30pm

Job location - 2210 South Beltline Court, Madison, WI 53713

We are a family-oriented company and family is very important to us. We will be flexible to your scheduling needs when necessary.

Do not miss out on joining a miraculous team in a growing company!

Company website:

www.avidplumbing.com

Full Time or Part-time for the correct candidate 

Pay: $15.00 - $19.00 per hour