Role:

The AV Support Technician will provide service and support (remotely and on-site) to our customer with the express purpose of wowing them through service excellence. We achieve excellence through responsive and professional communications, excellent troubleshooting resulting in quick problem resolution, strong attention to detail, and consistent follow through. Additionally, the AV Support Technician will perform small to medium installations with a focus on quick turnaround times. Work hours are 8am -5pm, Monday through Friday with occasional nights and/or weekend work. Some out-of-town travel required.

Primary Responsibilities:

• Adhere to company policies and procedures
• Maintain professional attitude with emphasis on teamwork and customer service
• Daily completion of time and expense reports
• Manage and maintenance company tools, equipment, vehicles, and property
• Read and interpret schematics and architectural blueprints
• Troubleshoot and diagnose complex AV problems, including networking issues
• Load code and firmware on devices
• Configure and test DSP’s
• Conduct AV commissioning and training
• Perform preventative maintenance
• Effectively communicate with customers, vendors, and employees of company
• Follow OSHA safety regulations as well as company and customer safety policies
• Perform installs on small to medium projects
• Other duties as assigned

Qualifications:

Two or four year degree in electronics and/or 3+ years’ experience installing and supporting AV systems. OSHA 10 for construction. Clean driving record and background report that meet Avinext standards. Preferred certifications: Avixa CTS, Crestron technical certification, Extron AV Associate, QSC and Biamp.

Benefits:

Avinext offers comprehensive benefits with a focus on helping employees build towards their future. Our benefits include:

• Medical, Dental, Vision, and Disability Insurance
• 401(k) retirement plan
• Cell phone reimbursement
• Flexible time off and vacation benefits
• Training and opportunity for growth

Training:

Avinext is committed to training and education for all employees. We participate in numerous industry associations and help employees pursue professional certifications to advance their careers.

Additional Skills and Abilities:

• Ability to use hand and power tools in a safe and efficient manner
• Ability to organize and manage small to medium projects
• Ability to solder, terminate, and crimp connectors
• Ability to demonstrate planning, organizing, and implementing skills which allow the successful completion of a project by a specific due date
• Knowledge of signal flow for audio, video, and control communications
• Working knowledge of networking for audio/video distribution
• Knowledge and use of test equipment for troubleshooting
• Excellent communication skills (written and verbal)
• Must be responsible, self-motivated, self-starter, personable and well-organized
• Strong customer service skills to deal with internal and external customers
• Proficiency in using Windows PC’s and desktop applications including MS Word, Excel, and Outlook
• Must be able to effectively handle stressful situations
• Must be able to read and effectively interpret business and technical documentation

Physical, Mental and Environmental Requirements:

• Employee is required to stand, walk, climb, sit and use hands and fingers.
• Frequent lifting of heavy objects is required.
• Reaching, grasping and carrying activities also required.
• Must be able to read color diagrams, wires, and drawings.
• Must be willing and able to climb ladders and work from lifts and scaffolding.
• Must be able to work in dusty and unconditioned environments.
• The noise level in the work environment is usually low to moderate.
• Frequent use of test equipment and power tools.

This job description does not list all the duties of the job. You may be asked by supervisors or management to perform other instructions and duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

Avinext is an Equal Opportunity Employer and employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate based upon race, religion, color, national origin, age, sex, sexual orientation, gender identity, gender expression, genetic information, parental status, military service, status as an individual with a disability or other non-merit factors.

About Us:

Located in College Station, Avinext is a leading provider of IT, Networking, Electronic Security, and Audio-Visual systems with over 35 years of successful business. We are looking to expand our team with individuals who align with our core values of Always strive for excellence, Be committed, and Customer first (the ABC's). These values reflect who we are as individuals, and we use them to guide us in our relationships with customers, vendors, and team members. If you align with these values and love wowing customers with service, then we invite you to apply to join our team!