Job Description
SALES AND CUSTOMER SERVICE REPRESENTATIVE
SUMMARY
If you’ve ever rented a car, you know that the customer service rep plays a big part in your experience! We are looking for driven individuals with great customer service skills to join our team. Come be a part of a friendly team that provides exceptional customer service in a fun environment. This is an excellent opportunity to begin a career with one of the largest and most respected car rental brands.
WHAT YOU'LL DO:
- Welcome customers in a courteous and professional manner
- Effectively listen and identify customer needs so you can provide an exceptional experience for our customers
- Guide customers through the rental process using empathy, empowerment, and problem-solving skills
- Clearly communicate and offer vehicle upgrades and additional products and services to enhance the customer’s travel experience
- Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have
BENEFITS:
- $18 - $20 per hour starting pay ($18 per hour + $2 per hour for evening and weekend hours worked)
- Uncapped Commission / Incentive Pay for sales upgrades and additional services
- Paid time off for eligible full- and part-time employees
- Access to medical, dental, vision, life, and disability insurance and other voluntary benefits for full-time employees
- 401(k) retirement plan with generous company match
- Full training to learn the business and enhance professional skills
- Employee discounts, including discounted prices on car rentals and on the purchase of Avis/Budget vehicles
- Access to employee assistance program
- Free parking
Company Description
Midwestern Wheels, Inc. is a licensee of Avis Budget Group who is a leading provider of mobility options including Avis, Budget and Budget Truck brands. With more than 60 years of experience and locations throughout Wisconsin, we are a high energy workplace where things move forward every day. We are a Customer-Led, Service-Driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized and rewarded for a job well done.