Awesome Doughnut, LLC , the exclusive franchisee for Krispy Kreme Doughnuts in Southern California, is looking for infectiously energetic, motivated, respectful, ambitious, and hospitable Shift Supervisors to join their team.
Principal Duties and Responsibilities:
Overseeing the proper performance of all store activities
Training employees and ensuring that employees are working efficiently and effectively
Maintaining adequate staff in retail and production positions
Performing retail tasks as needed
Performing production tasks as needed, if applicable to store type
Ensuring customers are being cared for properly
Ensure Production Specialists understand production schedule for the day, if applicable to store type
Accessing the store’s safe and getting change as necessary
Ensure Krispy Kreme security & cash handling standards and procedures are met and enforced
Locking doors and closing at night
Conduct store tours
Knowledgeable of Krispy Kreme history, product & current promotions
Model exceptional customer service skills for employees
Promote customer service oriented atmosphere in store
Fill customer orders accurately and quickly, including products, condiments, and change
Handle difficult customer situations professionally
Maintain a pleasant and courteous demeanor
Exhibit suggested selling behaviors such as: second dozens, up-selling other products, and up-selling in sizes
Knowledge and ability to execute all store functions
Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
Requirement: MUST be available to work 24/7. We are a 24 hour business and all managers must be available to work any and all shifts.
If you think you have what it takes and are eager to join a team of Rock Stars and Doughnut Enthusiasts, APPLY TODAY!