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Front Desk Associate

Axion Spine & Neurosurgery

Front Desk Associate

Alpharetta, GA
Full Time
Paid
  • Responsibilities

    Axion Spine & Neurosurgery is a medical practice in Atlanta specializing in minimally-invasive and non-surgical spine care. Our elite team of professionals are dedicated to providing best-in-class services. We're looking for a hard-working and personable Front Desk Associate, committed to helping us provide a phenomenal experience for our patients.

    RESPONSIBILITIES:

    • Welcome patients and visitors by greeting them in a courteous manner and addressing their needs.
    • Prioritize and respond to patient requests appropriately.
    • Notify providers of patient arrivals.
    • Optimize provider schedule by following check-in procedure and assisting patients.
    • Update patient charts as needed.
    • Verify financial records and collecting patient charges and copays.
    • Comfort patients by anticipating anxieties and effectively answering questions.
    • Work with Front Office Coordinator to maintain front office supplies and equipment.
    • Clean and maintain the waiting room.
    • Answer phone calls in a timely and professional manner; direct calls to correct teams and departments to ensure best possible service.
    • Assist physician teams and other departments as needed.

    REQUIREMENTS:

    • Prior experience working as a receptionist or other administrative role; medical office experience a plus.
    • Excellent verbal and written communication skills.
    • Strong interpersonal skills.
    • Able to maintain professionalism and composure when speaking to patients and visitors.
    • Strong customer service and phone etiquette skills.
    • Basic knowledge of computer programs.
    • Strong typing skills, quick and accurate data entry.
    • Ability to apply common sense understanding to carry out detailed written or oral instructions.
    • Follow all applicable government regulations including HIPAA.
    • High school diploma or general education degree (GED).

    BENEFITS:

    • Competitive Pay
    • PTO
    • Paid Holidays
    • On-the-job training available
    • Great work environment