Axion Spine & Neurosurgery is a medical practice in Atlanta specializing in minimally-invasive and non-surgical spine care. Our elite team of professionals are dedicated to providing best-in-class services. We're looking for a hard-working and personable Front Desk Associate, committed to helping us provide a phenomenal experience for our patients.
RESPONSIBILITIES:
- Welcome patients and visitors by greeting them in a courteous manner and addressing their needs.
- Prioritize and respond to patient requests appropriately.
- Notify providers of patient arrivals.
- Optimize provider schedule by following check-in procedure and assisting patients.
- Update patient charts as needed.
- Verify financial records and collecting patient charges and copays.
- Comfort patients by anticipating anxieties and effectively answering questions.
- Work with Front Office Coordinator to maintain front office supplies and equipment.
- Clean and maintain the waiting room.
- Answer phone calls in a timely and professional manner; direct calls to correct teams and departments to ensure best possible service.
- Assist physician teams and other departments as needed.
REQUIREMENTS:
- Prior experience working as a receptionist or other administrative role; medical office experience a plus.
- Excellent verbal and written communication skills.
- Strong interpersonal skills.
- Able to maintain professionalism and composure when speaking to patients and visitors.
- Strong customer service and phone etiquette skills.
- Basic knowledge of computer programs.
- Strong typing skills, quick and accurate data entry.
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Follow all applicable government regulations including HIPAA.
- High school diploma or general education degree (GED).
BENEFITS:
- Competitive Pay
- PTO
- Paid Holidays
- On-the-job training available
- Great work environment