Axios HR is hiring! – HUMAN RESOURCE BUSINESS PARTNER
Axios HR is growing again!
The HR Solutions Division at Axios HR is seeking a Human Resources Business Partner (HRBP). Reporting to the Director of HR Client Service Delivery, the position provides direct support, for 10-15 clients, as the lead contact for Axios HR. The HRBP works in partnership with our client leaders, managers, and employees, serving both as an expert practitioner and customer service professional. This individual leads Human Resources service delivery for assigned clients focused in five key areas:
- Improving talent attraction and retention through benchmarking and improving the competitiveness of the employment offer. Guiding compensation and benefits strategy, the annual benefits open enrollment process, workforce planning and recruiting processes.
- Supporting the needs of worksite employees and managers through excellent customer service. Ensuring managers are not drawn into unnecessary administrative tasks by monitoring & streamlining HR administrative processes. Delegating administrative tasks to assigned HR operations teammates, the Payroll Administrator and HR Coordinator for each client and ensuring strong communication until issues are resolved.
- Overseeing all employment related compliance activities, leading employee relations investigations, and support the worksite safety program.
- Partnering with client leaders to understand the total cost of employment and talent investments are targeted to the right areas for each organization
Successful HRBPs possess a deep understanding of the HR Solutions business model and diagnose client projects, issues, and needs. Client locations will vary across the west side of the state, primarily in the greater Grand Rapids area, but clients are also in Muskegon, Holland, Northern Michigan and Kalamazoo.
OUR SUCCESSFUL AXIOS HR EMPLOYEES LIVE BY 5 CORE VALUES
- Team Before Self
- Find a Better Way
- Grow by Learning
- Commit to Serving
- Do the Right Thing
EVERY DAY, OUR HRBPS
- Direct the Client Service Delivery
- Own the Client Relationship whole heartedly
- Leverage the HR Solutions operations staff to ensure client needs are met
- Identify client upsell/cross sell opportunities to further deepen the Axios HR/Client relationship
DUTIES:
1. Plans, directs, and coordinates human resources activities and staff of the organization under a co-employment (Professional Employer Organization) or ala carte service (Administrative Services Organization) model.
2. Coordinates amazing customer service with assigned HR Operations teammates (Payroll Administrator, Benefits Specialist, Leave of Absence Specialist & HR Coordinator).
3. Provides quality Human Resource management services to assigned client companies through onsite and offsite HR support to employees, management and leaders.
4. Responds to daily requirements for reporting, analysis, compliance, performance management, investigations, recruitment, and selection.
5. Applies specialized HR knowledge and skills to client problems and questions
6. Fully utilizes deep domain specialists within Axios HR (i.e. Absence Management, Benefits, HRIS, Reporting) to bring the breadth of Axios HR to the client situation.
- Works closely with Director of Client Service Delivery to build strong client relationships and retain and grow client partnership.
PERFORMANCE OBJECTIVES:
- Provide exceptional service that enables client retention for assigned clients to be at least 95%. Clients that depart due to mergers, acquisitions, or business closure are excluded from the client retention objective.
- Manage a portfolio of clients that generate a minimum of $300,000 in administrative fees per year.
- Increase gross profit per worksite employee average through matching clients’ needs to potential HR solutions.
- Create raving fans and clients for life.
QUALIFICATIONS:
- Bachelor's degree in HR, Business or a related field.
- A minimum of three years of HR experience in a Specialist or Generalist role, including proficiency in major HR areas (Performance Management, Employee Relations, Compensation, Benefits)
- Familiarity with all areas of Human Resources and HR Generalist responsibilities.
- Proven skills in policy development and administration.
- Competence in using an HRIS.
- Demonstrated ability to manage multiple issues, multiple clients and prioritize issues & opportunities effectively.
- Proven experience managing projects independently and dealing with multiple stakeholders/leaders.
- Excellent administrative skills, including proficiency in MS-Office applications.
- Effective problem-solving skills.
- Positive customer service orientation and motivation.
- Demonstrate a follow up & follow through mentality matched by no other HR service organization in the Midwest
- Outstanding communication and interpersonal skills to work in team and service environment.
- Experience working effectively in a non-profit organization.