WHY BE A COASTAL HOME CARE CAREGIVER?

• Flexible schedules – work a little or work a lot
• Paid Travel Time
• Benefits available (health insurance if you work 20 hours/week)
• Be treated with dignity and respect
• Do work that makes a difference!

Coastal Home Care is seeking Caregivers/CNAs/PCAs to work one on one with individuals in their home and community setting. Our caregivers provide assistance to individuals with

Bathing, grooming & dressing

Meal preparation & medication reminders

Light housekeeping & errand running

Community involvement & continuing education

COASTAL HOME CARE IS A HELP AT HOME COMPANY.  Help At Home’s mission is to be the leading national provider of high quality, person-centered care and support to the elderly and people with disabilities in their homes and community-based settings. Core to services are highly trained, compassionate and dependable caregivers supported by our local teams with the resources and expertise to deliver unsurpassed care. Our goal is to enable the highest level of personal independence and meaningful lives for our clients.

QUALIFICATIONS:

• Desire to help others and have a rewarding job
• Reliable transportation
• Telephone with working voice mail
• The Caregiver must have one of the following: Georgia CNA certification or successful completion of the state PCA competency exam (we can administer this assessment)
• The Caregiver will be required to obtain CPR and First Aid certification within 30 days of being hired
• Negative TB screening (we can provide)

Required Skills Required Experience

• Excellent verbal & written communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use. Ability to learn new computer systems.
• Knowledge of customer service principles and practices
• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.
• Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
• Type 25-30 wpm
• Schedule Flexibility
• Detailed oriented
• Ability to professionally handle and resolve escalated issues
• Must maintain and/or exceed department KPI goals: (Attendance, Average Handle Time, Utilization, Contacts, Busy & Away)
• Cross-trained on multi-lines of business
• Must have the ability to handle customer service emails, workflow, faxes and other offline duties
• Bilingual (Spanish) hourly pay differential