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FRONT RANGE COMMUNITY COLLEGE
VETERAN STUDENT SUCCESS COACH AND PATHWAYS ADVISOR - BOULDER COUNTY CAMPUS
WHO WE ARE
We are the largest community college in Colorado, enrolling close to 28,000 credit students annually. We were one of 30 colleges in the initial American Association of Community Colleges Pathways Project, recently selected as a “Most Promising Place to Work” in Diverse Magazine, and profiled as one of six top community colleges for transfer student success in a recent Aspen Institute publication. We have developed a strong strategic plan focused on improving student graduation and transfer rates and have made significant investments in advising and other student support programs.
We also have a strong commitment to inclusion, equity, and diversity. We are actively seeking to hire a workforce that matches our student community and will support our Philosophy of Inclusion.
We are guided by the philosophy “One College, Many Communities.” Campuses share many common values, goals, and practices, but are also given the opportunity and flexibility to develop unique cultures and programs that serve individual communities. In addition, we have a clear vision outlined in its strategic plan. For more information, visit the following: www.frontrange.edu and VISION 2020.
WHO YOU ARE
In the combined role of the Veteran Student Success Coach and Pathways Advisor you support student success, which is the number one priority of FRCC, by building relationships with students, faculty, and staff to help our students reach and complete their goals. You support veterans, their dependents, and active duty military members as they transition to college in their pursuit of educational, career and personal goals as well as provide academic advising and coaching to a caseload of students by proactively reaching out to students, and providing holistic, timely advising within specific Career and Academic Communities (CACs). In this role, you embrace case-management as a start to finish process that connects students to their purpose and plan on a continual basis.
This position requires some travel between the three campuses for team and department meetings, and reports to the Pathways Advising and Career Center at the Larimer Campus. This is a great opportunity for someone who wants to serve a diverse group of students and has a desire to make a positive impact on student lives.
SELECTION PROCESS: POSITION WILL REMAIN OPEN UNTIL FILLED WITH A PRIORITY DEADLINE OF JANUARY 3, 2021.
In your application please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the VETERAN STUDENT SUCCESS COACH AND PATHWAYS ADVISOR.
Please note: THIS IS AN ON-CAMPUS POSITION. You need to be a Colorado resident by your first day of employment.
BEGINNING IN MID-DECEMBER, ALL EMPLOYEES OF FRCC WILL HAVE A CHOICE TO SUBMIT A COPY OF THEIR VACCINATION CARD OR TO AGREE TO WEEKLY COVID-19 TESTING.
SALARY: Mid 40’s Annually
BENEFITS: 2021 – 2022 APT & Faculty Benefits
PRIMARY DUTIES:
PRIMARY CONTACT AND SUCCESS COACH FOR VETERAN (VA) STUDENTS:
- Serve as primary contact for veterans, their dependents, and active duty military who have questions regarding VA educational benefits including: how benefits are processed at FRCC, working with the VA to apply and obtain benefits, and other questions related to the use of VA benefits.
- Provides information to veterans, their dependents, and active duty military who have questions regarding changes that were made to VA certification.
- Remain current with information regarding laws, policies, and procedures related to VA Educational benefits and serves as primary contact to communicate these to veterans, their dependents, and active duty military.
- Responsible for collecting all required paperwork from students to ensure VA certification files are complete and accurate prior to VA certification.
- Inform veterans, their dependents, and active duty military information on the College Opportunity Fund (COF) and in-state tuition classification. This includes any outreach for these students in collaboration with the SCO, Fiscal Department, and other VS Advisors.
- Meets with students for in-take appointments, continuing student appointments, and drop-in appointments.
- Assist students who have fiscal issues, balance on their accounts, and any debt funneled by the VA through FRCC. Connect students to resources to help resolve any of these issues.
- Responsible for planning and coordinating Orientation and/or Open Houses for veteran and military-affiliated students.
- Serve as primary contact for students who wish to transfer VA educational benefits to/from FRCC. Provides students with appropriate information regarding required documentation for certification and collects such documents.
- Oversee the Veterans Resource Center and supervise student staff as necessary.
- Demonstrate and promote inclusion, equity, and diversity to create and sustain an environment where students and employees are welcomed, valued, and affirmed. Partners with veterans, their dependents, and active duty military assigned Pathways Advisors to resolve academic issues that could affect VA benefits.
- Review class schedules via the Student Veteran Certification process to ensure courses are in compliance and can be certified. Contacts students to communicate any required changes or need for additional documentation.
- Refer students to appropriate community resources (e.g., training programs, social services, mental health services, etc.).
PROVIDES PROACTIVE ACADEMIC ADVISING TO VETERAN STUDENT CASELOAD AND STUDENTS WITHIN AN ASSIGNED CAREER AND ACADEMIC COMMUNITY(IES) (CAC).
- Proactively reaches out to assigned students to provide holistic & timely advising, leveraging all available tools to report, monitor, track, document student notes, and communicate with students. Meets with students in person, by phone, and videoconference.
- Continually monitors evolving educational and career needs of assigned caseload of students.
- Assist students in building and navigating their academic plans through graduation, providing transfer information, and making campus and community referrals as needed.
- Identify key risk and success factors that may indicate a need for extra support such as GPA, suspension, probation, Early Alert, First Generation.
- Engage in basic career planning conversations with students, including helping students match their career interests to courses/programs of study, making referrals to Career Services as needed.
- Maintain knowledge of the curricula for FRCC degrees, certificates, courses and issues relevant to transferring to Colorado four-year institutions.
- Maintain knowledge and currency with FRCC policies and procedures for admissions, enrollment, and completing a program of study.
Required Skills
REQUIRED COMPETENCIES:
- EQUITY, DIVERSITY AND INCLUSION: Work with individuals and groups with diverse backgrounds and experiences. Develop resources and supports for students to foster a sense of belonging. Committed to serving diverse learners during their educational journey and to support them in achieving their personal and academic goals.
- RELATIONSHIP BUILDING: Develop, grow, and maintain relationships with students, faculty, staff, the FRCC community, and our non-FRCC partners.
- CRITICAL THINKING: Confident in using professional judgement when dealing with complex student issues. Generates and implements new ideas and is solution oriented.
- SELF-MOTIVATED: Take initiative to engage and manage caseload using all available tools, prioritizes workload, ability to problem solve independently and as part of a team.
- TECHNOLOGY: Use available technologies to proactively advise students.
- CUSTOMER SERVICE: Provide timely and exceptional customer service to a diverse group of students and staff by phone, email and in person.
- COMMUNICATION (WRITTEN, VERBAL, INTERPERSONAL): Communicate well across all channels to welcome, inform, guide, and engage in helpful and productive dialogue.
- ACCOUNTABILITY: Accountable for being ready to work with students during designated work times. Take responsibility for initiating conversations with students and following up on tasks. Performs daily work assignments with minimal supervision.
Required Experience
REQUIRED EDUCATION/TRAINING & WORK EXPERIENCE:
- Graduation from regionally accredited college/university with a Bachelor’s degree and 1 year of experience counseling/advising students in a higher education setting (e.g., advising, counseling, multicultural student services, learning support services, student life, residence life, orientation programs, etc)
- Experience in planning, implementing, managing, and evaluating programs and services.
- Knowledge of academic advising models, career development models, and/or counseling theory and practice.
PREFERRED EDUCATION/TRAINING & WORK EXPERIENCE:
- Experience working with students in a community college setting, especially student veterans.
- Familiarity with laws, policies, and procedures related to VA educational benefits
- Veteran
WELCOMING. RESPECTFUL. INCLUSIVE. TOGETHER, WE ARE FRCC.