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Customer Service Representative

B&B Solutions

Customer Service Representative

Little Rock, AR
Full Time
Paid
  • Responsibilities

    Job Description

    B&B Solutions takes pride in the broad diversity of offerings that we provide. Whether you need printing, promotional products, office products, marketing & branding, or E-commerce solutions, we can help. We are continually adding to our products and services to help you control branding through all phases of your business. Our range of offerings helps us be able to maintain long-term, mutually beneficial partnerships.

    ARE YOU READY TO JOIN OUR TEAM?

    The Customer Service Representative (CSR) is responsible for interacting with customers to answer questions, provide information about products and services, communicate billing information, provide updates on the status of orders, address general client concerns, and resolve issues. The CSR also works closely with the sales team and other internal team members to coordinate client success. By maintaining attention to detail and staying organized work-flow processes, the position will be responsible for maintaining quotes, bid follow up, contracts, customer relations, purchasing, production, and delivery while assuring that the product ends up in the customer's hands in a timely, efficient and profitable manner.

    We are seeking a candidate that is friendly, organized, and can execute the projects and work of the team. Applicants should have strong verbal and interpersonal skills to cross-sell products and services. If you have a passion to succeed, come grow with B&B Solutions!

    WHY JOIN OUR TEAM?

    • Team-centric work environment
    • Great insurance benefits
    • Generous paid time off
    • Advancement opportunities

    POSITION REQUIREMENTS

    • A high school diploma or equivalent GED is required.
    • Four-year degree or equivalent combined education and work experience preferred.
    • A minimum of two years of previous customer service experience preferred.
    • Prior experience working in an office environment preferred.
    • Prior experience working with computers is preferred.

    POSITION KNOWLEDGE, SKILLS, AND ABILITIES

    • Knowledge of principles and processes for providing customer services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
    • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
    • Proficiency in using Microsoft Office products including Outlook, Word, and Excel.
    • Proficiency in using Google Doc applications, navigating website purchasing sites, and utilizing ordering software.
    • Strong organizational skills and ability to track every order through each phase of the production process to determine and communicate the order status at any point in time.
    • Proficiency in managing the lifecycle of customer orders including quotes, work-in-process reviews, shipping and handling, and billing.
    • The ability to listen to and understand information and ideas presented through spoken words and sentences.
    • The ability to effectively manage one's own time, learn new programs or processes, multi-task, and complete work in a timely manner.
    • The ability to work effectively with others in a team environment.
    • The ability to proficiently speak English and communicate information or ideas in a clear and friendly manner via phone, email, internet sites, and in-person through excellent written and verbal language skills by using good grammar and professional language.
    • The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
    • The ability to use basic mathematics to solve problems.
    • The ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.