Job Summary

We are seeking an Account Manager to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. Our Account Managers are true professionals who delight customers every day by providing exceptional, personalized customer service.

Responsibilities

SUPERB customer service skills

Answer all customer questions within quality standards

Gather and input customer order information into proper systems to complete sales

Determine customer needs through effective questioning

Qualifications

As an Account Manager, you will need strong communication skills to provide solutions and answer questions properly.

Previous experience as an Account Manager or in a similar role is preferred

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively