Job Description
BAI Connect is a thriving, fast-paced Internet and communications provider in Southern California and the Las Vegas area. With full control over our private state-of-the-art fiber/wireless network, we are able to provide reliable, symmetrical Internet and communication services with the highest levels of customer care to customers across residential buildings, commercial properties, student housing developments, film studios, hotels and live events.
BAIC’s customer support team is expanding to improve service delivery. We are looking for individuals with high levels of empathy who will meet each customer where they are at their level of technical expertise to troubleshoot internet, tv and voice issues with the goal of a quick and complete resolution. Success depends on the ability to quickly learn BAIC systems and processes, collaborate with teammates, and communicate effectively with internal and external audiences.
ENTRY LEVEL OPPORTUNITY!!
THIS ROLE OFFERS OPPORTUNITIES FOR ADVANCEMENT AND GROWTH WITHIN THE BROADER SUPPORT TEAM AND NETWORK OPERATIONS CENTER (NOC).
DUTIES & RESPONSIBILITIES:
QUALIFICATIONS/REQUIREMENTS:
IDEAL CANDIDATES ALSO BRING: (PREFERRED NOT REQUIRED)
· Understanding of basic networking concepts such as Wi-Fi, TCP/IP, DHCP, DNS, HTTP, ICMP, IPv4/6
· Ability to perform some operations from a command line
WE OPERATE A 7-DAY A WEEK CALL CENTER. FLEXIBILITY WITH VARIOUS SHIFTS AND WEEKEND AVAILABILITY IS KEY.
BAI CONNECT IS AN EQUAL OPPORTUNITY EMPLOYER; EMPLOYMENT WITH BAI CONNECT IS GOVERNED ON THE BASIS OF MERIT, COMPETENCE AND QUALIFICATIONS AND WILL NOT BE INFLUENCED IN ANY MANNER BY RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN/ETHNICITY, VETERAN STATUS, DISABILITY STATUS, AGE, SEXUAL ORIENTATION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY OR ANY OTHER LEGALLY PROTECTED STATUS.
Company Description
At BAI Connect, we work in an ever changing and evolving world of telecommunications to provide top tier data, phone and video connections to our partners and clients across the greater Los Angeles area. The company is poised for extensive growth over the coming years and is looking for talented and highly-motivated individuals to join our team. If you thrive in a fast-paced environment and are looking for a challenging opportunity, we’d love to have you join the BAI Connect team.