AmeriCorps Family Resource & Referral Associate

BANANAS Inc/ AmeriCorps

AmeriCorps Family Resource & Referral Associate

Belmont, CA +84 locations
Full Time
  • Responsibilities

    AmeriCorps is a community service program that is funded by the government and participating community partners, which is designed to help communities meet the specified needs in their area by recruiting and training individuals who are willing to devote one to four years serving in selected community projects. Service programs strengthen communities, encourage responsibility, expand opportunities for education, provide service experience, and increase life skills. For more information on AmeriCorps, please visit

    BANANAS partners with families and child care providers to raise happy, confident children. We strive to ensure that all children have access to affordable, quality child care and provide a range of services tailored to support the individual needs of parents and providers. BANANAS is a vital organization for parents and child care workers in Northern Alameda County. As a resource and referral agency, we provide a robust range of services spanning parent education, workforce development, child care subsidy support, and community resources. Our multi-lingual staff allows us to assist all clients in our culturally and ethnically diverse region.

    Service Position Summary: Family Resource & Referral Associate

    The AmeriCorps Family Resource & Referral Associate provides general assistance to BANANAS clients and resource and referral counseling to parents in their search for child care; assists the Family Resources Manager with parent education workshops; and provides technical assistance to child care providers.

    Resource & Referrals - Provide child care referrals to parents and family members on the phone and in the Referral Room - First responder for walk-in and call-in clients needing referrals and BEL (BANANAS Eligibility List) calls - Help triage client needs in Referral Room - Provide technical assistance to In-home and family child care providers - Work in rotation on the Reception phone

    Parent Education Workshops Assist workshop facilitators by hosting parent education workshops. The workshop host is responsible for the setup/break-down of BANANAS workshops which occur during regular evening and weekend hours. - Set up room, tables and chairs - Setup food, drinks, plates, etc. - Setup AV equipment - Copy handouts and other workshop materials - Welcome trainer and assist with further setup as needed - Welcome participants, assist and ensure participants complete sign-in sheets and evaluations - Kick off workshops with an introduction of BANANAS and its services - Trouble shoot and assist the workshop facilitator as needed - Breakdown of food at end of workshop/clean tables, gather materials to return to workshop coordinator

    Supervision and Training - Participate in weekly individual supervision meetings with Supervisor. - Participate in BANANAS' team meetings. - Participate in required trainings provided by Prevent Child Abuse California, including Nurturing Parenting Program training, Protective Factors Framework, Dental Services Access training, Safe Sleep Baby training, team building and Service Site specified trainings. - Attend mandatory PCA CA quarterly member check-ins. - Members will be trained and expected to adhere to CNCS prohibited activities.

    Program Documentation, Data Collection, & Evaluation - Maintain updated and accurate records on case management work, included but not limited to progress notes and referral tracking. - Conduct Protective Factors Survey pre- and post-assessments on parents receiving services. - Complete documentation as required by PCA CA Contract and Service Site, including, but not limited to, Family Support/Nurturing Plans, Data Collection Forms for Services Provided to Beneficiaries, and Assessment Tools.

    Other Activities - Assist with and participate in off-site activities including but not limited to, outreach, community fairs, and other off-site events, as needed - Backup for Playgroup Facilitator, as needed.

    Principal Working Relationships: - AmeriCorps Service Site Supervisor - AmeriCorps Program Coordinator - BANANAS Agency Staff - Families - Various Community-Based Services Agencies

    Essential Knowledge, Skills and Abilities: - Must be able to read, write, speak and understand the English language. - Basic computer skills (particularly Microsoft Excel, Word and Outlook). - Ability to work with diverse workgroups and serve families with diverse economic, social, racial, and cultural backgrounds. - Ability to establish and maintain personal and programmatic boundaries while providing supportive services. - Strong interpersonal skills and the ability to relate to individuals who may not share basic commonality, including value systems and behavior norms. - Experience in working with culturally diverse communities and families, with the ability to be culturally sensitive and appropriate. - Demonstrate good writing and organizational skill. - Skill to maintain a professional, confidential work environment. - Ability to manage multiple tasks in an efficient manner. - Ability to work evenings and weekends, as required. - Ability to communicate clearly both orally and in writing. - Able to deal with stressful situations.

    Desirable Knowledge, Skills and Abilities: - Bilingual or proficiency in another language - Spanish, Chinese, Farsi, Arabic, Amharic - Knowledgeable about local community resources. - Knowledge of child abuse issues, substance abuse and family dynamics. - Knowledge of child development and behavior. - Experience in social services in community settings with families preferred.

    Required Qualifications: - Must be at least 18 years of age. - Must be a U.S. citizen or lawful permanent resident. - Clearance of fingerprint background check. - Must possess a high school diploma or GED. - Must possess a valid California Driver's license, reliable transportation and auto insurance. - Must report to service site as scheduled and agreed upon with Host Site Supervisor. - Able to travel between sites and to offsite events.

    AmeriCorps Member Benefits - Segal AmeriCorps Education Award: $2,907 - Living Allowance: $11,025 - Training and Member Development - Childcare - Healthcare

    ACKNOWLEDGEMENT: Other than the completion of marginal functions, all of the above duties and responsibilities are essential position functions subject to reasonable accommodation. All position requirements listed indicate the minimum level of knowledge, skills, and/or ability deemed necessary to perform the duties proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Individuals may be required to perform any other position-related instructions as requested by their supervisor, subject to reasonable accommodation. This position announcement is not all inclusive.

    The Child Abuse Prevention Center, the Child Welfare System Improvement Program, and Prevent Child Abuse CA do not discriminate on the basis of race, color, national origin, sex, age, political affiliation, sexual orientation, disability and/or religion. Reasonable accommodations may be provided upon request. If you are a person with a disability and you would like to request an accommodation, please contact Human Resources at (916) 244-1904.

    Child Welfare System (CWS) Improvement Prevent Child Abuse California, in partnership with family resource centers, County CPS/CWS Departments, and their community partnerships, are using AmeriCorps as part of a comprehensive statewide effort to prevent entry or re-entry of families into the child welfare system. AmeriCorps members and community volunteers are used in three priority areas: 1) Providing crisis intervention services to families; 2) Once the family is stabilized, providing additional family supportive services; and 3) Providing parenting education workshops (using the Nurturing Parenting Program) to at-risk families to avoid entry/re-entry into the child welfare system. The focus is to support the implementation of the Child Welfare System Improvement strategies designed by each county.

  • Locations
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