POSITION OBJECTIVES: Provide prompt, efficient and courteous service for all guests, while assisting other team members and management in the delivery of a positive dining experience and overall guest satisfaction. 

ESSENTIAL JOb Functions:_ _

• Greet guests with a friendly and outgoing demeanor and accommodates any special needs or guest requests.
• Receive and process all payment methods for restaurant guest checks, courteously and efficiently. 
• Maintain complete knowledge of point-of-sale system as it relates to order input.  
• Work with kitchen staff to ensure completed food orders are delivered to seated guests or carryout/drive thru.  
• Set up and organize work station with designated supplies, forms and resource materials. 
• Knowledgeable in areas of menu reading to effectively field questions from guests, vendors and phone inquiries.
• Answer outlet telephone calls using correct salutations and proper telephone etiquette.  
• Perform side work before, during and after shift as has ended. 
• Assist other team members and management as needed. 
• Present professional demeanor in attire, language and attitude.  
• Log and perform exchange of moneys for gift certificate purchases.

PERFORMANCE REQUIREMENTS:_ _

• Excellent guest service skills 
• Good organizational skills 
• Pleasant and accommodating personality with continuous and outgoing demeanor 
• Communicate with management regarding guest questions and/or comments 
• Be able to maintain positive attitude towards each guest and fellow team members and management. 
• Promote and participate in a strong team effort. 
• Ability to initiate communication effectively with staff and guests. 
• Ability to anticipate business volume and prepare dining room staff accordingly.

PHYSICAL DEMANDS:_ _

• Requires prolonged periods of being on their feet ranging from 4 – 8 hours/shift. 
• Walking through dining room on carpeted and hard wood flooring. 
• Light/moderate lifting is required.

POSITION STANDARDS: 

• Education: High School Diploma or Equivalency. 
• Experience: Prior casual and/or fine dining experience preferred.