What We Value:

Teamwork | Innovation | Extreme Ownership | Tenacity

Mission:

We are looking for an enthusiastic individual with experience in technical support, building controls, or customer training to join our growing team. As a key member of our support group, you'll play an essential role in enhancing the expertise and satisfaction of our expanding customer base, including seasoned mechanical technicians and less experienced end users, through responsive support via phone, email, and chat.

Additionally, you'll be instrumental in welcoming new customers, providing personalized and interactive training on our web portal through video conferencing, chat or phone. This position reports directly to the Support Manager and is based at our headquarters in Bloomington, MN.

Essential Duties and Responsibilities:

• Provide technical support for HVAC and Building Automation Systems (BAS), becoming a subject-matter expert in 75F products and software solutions.
• Remotely commission and ensure deployments meet specified requirements.
• Develop clear and user-friendly internal and external support documentation.
• Deliver customized, engaging training sessions to new customers via video conferencing.

Preferred Qualifications and Experience:

• Experience using Zendesk or similar support ticket systems.
• Demonstrated ability to quickly learn new technologies and effectively share knowledge.
• 5+ years of HVAC experience. Actual field experience highly desirable
• 2+ years of Building Automation System (BAS) experience.
• 2+ years of experience providing technical support for BAS or related systems.

The Person We Need Has:

• A love of, and alignment with, the 75F mission, virtues & values.
• An extremely high technical aptitude… we are an extremely high-tech company!
• Integrity. At all times and in all situations. No compromise here.
• A thirst for knowledge and belief that learning and growth never stops, and you seek it out.
• Enthusiasm, passion, and energy.
• Insanely good communication skills and a high level of professionalism and emotional intelligence.
• Relentless drive and unwavering will to win.
• Ability to manage multiple projects simultaneously. Must be able to seek input when required, prioritize and drive results.

Travel

No travel is required with this position.

Compensation & Benefits

• Pay: $70K - $90K (base), depending on years of experience
• Full range of medical plans
• 401K savings plan
• Being a part of one of the world's leading Climate Tech companies & working with a team of 200 passionate disruptors.
• Please note, we are not currently accepting contract work, this is a full-time employee position

Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent, that is highly engaged and eager to innovate.

ABOUT 75F

Deployed in offices and businesses at scale, 75F's IoT-based building management system is so efficient it can reduce worldwide greenhouse gas emissions by 5%, all while lowering energy costs for tenants and businesses and improving comfort for guests and occupants. Best of all, our technology has a minuscule carbon footprint compared to solar installations, equipment and building retrofits, or new construction projects, and is more affordable to install, configure, and manage than any comparable building automation system on the market today.

The secret is our vertically integrated and IoT-based wireless solution, which brings together hardware and software not just to analyse building performance, but to control and optimize any existing HVAC equipment and systems. Every 60 seconds building data and projections are analyzed by sophisticated algorithms in our cloud and micro-adjustments are made if needed. Each 75F customer site receives roughly 150,000 individual decisions each day to ensure optimal comfort, indoor air quality, and energy and cost savings. We are headquartered in the US, with offices across India, Singapore, and the Middle East