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HR Customer Service Representative

BAYGON CONSULT LLC

HR Customer Service Representative

Irving, TX +27 locations
Full Time
Paid
  • Responsibilities

    About the Job HR Customer Service Representative

    Great opportunity with BAYGON CONSULT INC.

    This HR Customer Service Rep will assist in functions including onboarding and maintaining employee files.

    Position Summary:

    The Customer Service Department serves as the primary contact by facility personnel seeking to resolve daily issues and concerns. The Customer Support Representative (CSR) functions as "account representatives" through assignment to customer facilities. Customer Support Representatives will establish rapport with customers in efforts to develop confidence in Supply Chain Services and will relate to issues with empathy and urgency while focusing on customer relationships with timely and frequent follow up. Each Customer Support Representative is responsible for answering and logging all incoming customer communications received via telephone, email and/or fax, identifying or trouble-shooting potential Supply Chain issues and rectifying existing problems in a timely manner. The CSR is expected to maintain general competencies specific to all aspects of Supply Chain Services (e.g. - Purchasing, Accounts Payable, Internal Control)

    JOB DUTIES:

    Taking incoming calls from clients Providing requested material via email, fax, or mail Utilizing the company database to document call information in a paperless environment Resolving problems and assisting customers with questions Additional support duties as assigned

    REQUIREMENTS:

    A minimum of 6 months of customer service experience, preferably in a call center environment Proficiency with MS Office Per the client's request, the ability to pass a criminal background investigation Proficient typing (40 WPM+) and data entry skills High school diploma or GED Self-motivation and be an independent worker Excellent communication and listening skills

  • Locations
    Irving, TX • Garland, TX • McKinney, TX • Richardson, TX • Lancaster, TX • Mesquite, TX • Waxahachie, TX • Dallas, TX • Arlington, TX • Hurst, TX • Fort Worth, TX • Denton, TX • Waco, TX • Mc Kinney, TX