Job Description

Customer Service Specialist

Layton, Utah

$20.00 Hr

Monday-Friday 8am-5pm

• EXPERIENCE WITH MICROSOFT OFFICE PRODUCTS AND ERP SYSTEMS ARE A MUST.

Responsibilities include processing domestic and international customer orders, entering complaints, and processing return authorizations and issuing account credits. This position will work closely with sales, supply chain, production, accounting, quality, and shipping/freight forwarders.

ESSENTIAL FUNCTIONS:

• Process customer orders accurately and follow them from order entry through final delivery

• Handle customer questions and inquiries in a quick, accurate, and professional manner; ensuring all issues are communicated to customer

• Work closely with the planning, shipping and 3rd party logistics to ensure customer orders are filled in a timely and accurately manner; proactively communicate current order status to the customer

• Process international orders and proformas. Complete SLI’s for our logistics team

• Obtain freight quotes for customers

• Enter complaints, process credits for damaged or returned product

• Communicate directly with customers regarding documentation requests, shipment tracking requests, etc.

• Follows all safety policies and procedures including use of safety equipment (PPE) and equipment safeguards

• Perform other related duties as necessary

REQUIREMENTS:

• Minimum 2 years previous customer service required

• EXPERIENCE WITH MICROSOFT OFFICE PRODUCTS AND ERP SYSTEMS

• Ability to multi-task to meet deadlines in a fast-paced environment

• Must have excellent problem-solving abilities, show great attention to detail, and have strong follow-up skills • Understanding of export process is helpful

• Strong organizational skills required

• Excellent written and oral communication skills

WORKING CONDITIONS:

• Most work is sedentary

Company Description

BBSI started as a staffing company in 1972, and evolved into a Professional Employer Organization. Over time, we saw that we could make a much bigger impact for our clients by facilitating different conversations with business owners. Helping them see what they couldn’t see before is what drives us. So, we changed the way we do business. Today, we stand shoulder-to-shoulder with business owners and are relentless in our pursuit of their success. Our Talent Acquisition recruiters are both client and candidate advocates and walk side by side with both in order to make a successful placement.