Job Description

MAIN JOB TASKS AND RESPONSIBILITIES

• Answers calls, emails, chats and faxes in a professional, timely and appropriate manner.
• Respond to customer inquiries
• Research required information using available resources
• Handle and resolve customer complaints
• Provide customers with product and service information
• Enter customer information
• Process orders (Order entry)
• Identify and escalate priority issues
• Route calls, chats, emails and faxes to appropriate resource
• Follow up customer calls, chats, emails when necessary
• Effectively investigate/escalate and resolve customer complaints and issues
• Use of multiple internet based websites

EDUCATION AND EXPERIENCE

• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Six months or more experience in a call center environment
• Customer service experience
• Possess data entry/keyboard skills
• Knowledge of administration and clerical processes
• Relevant product knowledge
• MICROSOFT OFFICE / MS WORD, MS EXCEL

KEY COMPETENCIES

• Verbal and written communication skills
• Listening skills
• Problem analysis
• Problem solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Initiative
• Good sound judgment skills
• Adaptability
• Team work
• Stress tolerance
• Resilience

III. JOB QUALIFICATIONS:

Must be able to read, speak and write English proficiently.

Typing skills: Minimum of 40 words per minute.

Preferred six months previous sales/customer service experience.

Bi-lingual (Spanish) a plus

BBSI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Company Description

BBSI started as a staffing company in 1972, and evolved into a Professional Employer Organization. Over time, we saw that we could make a much bigger impact for our clients by facilitating different conversations with business owners. Helping them see what they couldn’t see before is what drives us. So, we changed the way we do business. Today, we stand shoulder-to-shoulder with business owners and are relentless in our pursuit of their success.