Job Description

I HAVE ATTACHED THE JOB DESCRIPTIONS BELOW FOR YOUR REVIEW. IF THESE ARE OPPORTUNITIES THAT INTEREST YOU, PLEASE CALL ME AT YOUR EARLIEST CONVENIENCE AND SEND ME AN UPDATED COPY OF YOUR RESUME IN WORD FORMAT. IF YOU ARE NOT INTERESTED, BUT YOU KNOW SOMEONE WHO MAY BE MORE OF A FIT FOR THIS POSITION, FEEL FREE TO PASS ALONG MY CONTACT INFORMATION. I CAN BE REACHED FROM 8:30 AM – 5:30 PM EASTERN TIME AT MADHURI.DOMMETI@BCFORWARD.COM OR 317-210-8739.

TITLE: CUSTOMER SERVICE REPRESENTATIVE

LOCATION: 3975 NW 120TH AVENUE, CORAL SPRINGS-FLORIDA33065

DURATION:6 MONTHS LIKELY TO EXTEND AND POSSIBILITY FOR CONVERSION

2ND SHIFT = 8% INCREASE IN PAY 3RD/OVERNIGHT SHIFT = 12% INCREASE IN PAY

Schedule: Yet to announce but likely be first, second and third shifts which will involve at least one weekend(Sat or Sun)

1st Shift: 8 AM -5 PM

2ND Shift:4 PM-Midnight

3rd shift: Midnight-8 AM

HAGERSTOWN, MD- 3 WESTERN MARYLAND PARKWAY,HAGERSTOWN,MD 21740

Omaha ,NE-10910 Mill Valley Road Omaha, NE -68154

Marietta, GA site location address yet to be announced.

Duration:6 Months contract and likely to extend

Nov 9th First training class

Nov 16th Second training class

OFFERS BASED ON RESUME SO NO INTERVIEWS CONDUCTED. ALL OFFERS TO BE GIVEN OUT BY 10/22 AND BG CHECKS TO BE COMPLETED BY NOV 5TH IN ORDER TO BE CONSIDERED FOR 1ST TRAINING CLASS.

1 week training given to contractors onsite from M-F 8 AM-5 PM for FL,GA,MD locations

2 week training to be given to contractors at Omaha, NE site.

It would be call centre environment but call centre exp not required. Calls would be mostly incoming and would be regarding card services such as Card activation calls and lost/stolen complaint calls.

They would be getting back to back calls and role would be sitting on desk for long periods of time.

JOB DESCRIPTION:

Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.

Follows up with clients to ensure that they are satisfied with the company product or service.

MUST HAVE REQUIREMENTS:

•Willingness to work a flexible schedule and overtime when needed

•Ability to handle complaints and unpleasant customers

DESIRED REQUIREMENTS:

•Experience in a Customer service or contact centre support role or similar high-volume service centre

•Some experience with multiline telephones and online noting systems

I CAN BE REACHED FROM 8:30 AM – 5:30 PM EASTERN TIME AT MADHURI.DOMMETI@BCFORWARD.COM OR 317-210-8739.

Company Description

About BCforward BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average. www.bcforward.com