Job Description

JOB TITLE/POSITION: RECEPTIONIST / ASSISTANT GENERAL

JOB LOCATION: SANTA ANA, CA 92707

MONDAY - FRIDAY, 8AM-5:00PM

JOB DESCRIPTION:

• GREET AND DIRECT VISITORS IN OFFICE.
• OPERATE MULTI-LINE TELEPHONE SYSTEM TO ANSWER INCOMING CALLS AND DIRECTS CALLERS TO APPROPRIATE PERSONNEL.
• ANSWERS INCOMING TELEPHONE CALLS, DETERMINES PURPOSE OF CALLERS, AND FORWARDS CALLS TO APPROPRIATE PERSONNEL, DEPARTMENT, BUSINESS UNIT OR OFFICE; TRANSFERS CALLS TO VOICE MAIL, WHEN APPROPRIATE PERSONNEL ARE UNAVAILABLE.
• ANSWERS QUESTIONS ABOUT ORGANIZATION AND PROVIDES CALLERS WITH ADDRESS, DIRECTIONS, AND OTHER GENERAL INFORMATION; WELCOMES ON-SITE VISITORS, DETERMINES NATURE OF BUSINESS, AND ANNOUNCES VISITORS TO APPROPRIATE PERSONNEL.
• MONITORS VISITOR ACCESS AND ISSUES VISITOR PASSES AS REQUIRED, MAY NEED TO UPDATE APPOINTMENT CALENDARS, ACCEPT DELIVERIES.
• RECEIVES, SORTS, AND ROUTES APPLICABLE MAIL/PACKAGES LEFT FOR EMPLOYEE OR CUSTOMER PICKUP, MAY BE REQUIRED TO CREATE AND PRINT, MEMOS, CORRESPONDENCE, REPORTS, AND OTHER DOCUMENTS WHEN NECESSARY.
• MAY BE ASKED TO ORDER, RECEIVE, AND MAINTAIN OFFICE SUPPLIES.
• PERFORMS OTHER CLERICAL DUTIES AS NEEDED, SUCH AS FILING, PHOTOCOPYING, AND COLLATING.
• MAY BE ASKED TO WORK ON SPECIAL PROJECTS FOR OTHER DEPARTMENTS/BUSINESS UNITS.
• WORKS ON STANDARD ISSUES/PROBLEMS WHILE PERFORMING THE DUTIES OF THIS JOB, THE EMPLOYEE IS REGULARLY REQUIRED TO SIT AND TALK AND HEAR.
• THE EMPLOYEE IS OCCASIONALLY REQUIRED TO WALK AND STOOP, KNEEL, CROUCH, OR CRAWL.
• THE EMPLOYEE MUST OCCASIONALLY LIFT AND/OR MOVE UP TO 10 POUNDS.
• SPECIFIC VISION ABILITIES REQUIRED BY THIS JOB INCLUDE CLOSE VISION AND ABILITY TO ADJUST FOCUS.

SKILLS:

• KNOWLEDGE OF MICROSOFT OFFICE APPLICATIONS.
• ABILITY TO READ AND INTERPRET DOCUMENTS SUCH AS SAFETY RULES, OPERATING AND MAINTENANCE INSTRUCTIONS, AND PROCEDURE MANUALS.
• ABILITY TO TAKE AND WRITE NOTES, ROUTINE REPORTS AND CORRESPONDENCES, AS REQUESTED.
• ABILITY TO SPEAK EFFECTIVELY BEFORE GROUPS OF CUSTOMERS OR EMPLOYEES OF ORGANIZATION.
• ABILITY TO CALCULATE BASIC FIGURES AND AMOUNTS SUCH AS, PERCENTAGES.
• ABILITY TO SOLVE PRACTICAL PROBLEMS AND DEAL WITH A VARIETY OF CONCRETE VARIABLES IN SITUATIONS WHERE ONLY LIMITED STANDARDIZATION EXISTS.
• ABILITY TO INTERPRET A VARIETY OF INSTRUCTIONS FURNISHED IN WRITTEN, ORAL, DIAGRAM, OR SCHEDULE FORM.
• IDENTIFIES AND RESOLVES PROBLEMS IN A TIMELY MANNER; GATHERS AND ANALYZES INFORMATION SKILLFULLY; DEVELOPS ALTERNATIVE SOLUTIONS; WORKS WELL IN GROUP PROBLEM SOLVING SITUATIONS; USES REASON EVEN WHEN DEALING WITH EMOTIONAL TOPICS.
• MANAGES DIFFICULT OR EMOTIONAL CUSTOMER SITUATIONS; RESPONDS PROMPTLY TO CUSTOMER NEEDS; SOLICITS CUSTOMER FEEDBACK TO IMPROVE SERVICE ; RESPONDS TO REQUESTS FOR SERVICE AND ASSISTANCE; MEETS COMMITMENTS.
• SPEAKS CLEARLY AND PERSUASIVELY IN POSITIVE OR NEGATIVE SITUATIONS; LISTENS AND GETS CLARIFICATION; RESPONDS WELL TO QUESTIONS; DEMONSTRATES GROUP PRESENTATION SKILLS; PARTICIPATES IN MEETINGS. WRITES CLEARLY AND INFORMATIVELY; EDITS WORK FOR SPELLING, GRAMMAR AND PUNCTUATION; VARIOUS WRITING STYLES TO MEET VARIOUS NEEDS; PRESENTS DATA/INFORMATION EFFECTIVELY; ABLE TO READ AND INTERPRET WRITTEN INFORMATION.
• BALANCES TEAM AND INDIVIDUAL RESPONSIBILITIES; EXHIBITS OBJECTIVITY AND OPENNESS TO OTHERS' VIEWS; GIVES AND WELCOMES FEEDBACK; CONTRIBUTES TO BUILDING A POSITIVE TEAM SPIRIT; PUTS SUCCESS OF TEAM ABOVE OWN INTERESTS; ABLE TO BUILD MORALE AND GROUP COMMITMENTS TO GOALS AND OBJECTIVES; SUPPORTS EVERYONE'S EFFORTS TO SUCCEED; RECOGNIZES ACCOMPLISHMENTS OF OTHER TEAM MEMBERS.
• APPROACHES OTHERS IN A TACTFUL MANNER; REACTS WELL UNDER PRESSURE; TREATS OTHERS WITH RESPECT AND CONSIDERATION REGARDLESS OF THEIR STATUS OR POSITION; ACCEPTS RESPONSIBILITY FOR OWN ACTIONS; FOLLOWS THROUGH ON COMMITMENTS.
• 1-2 YEARS RELATED EXPERIENCE.

EDUCATION:

High school diploma or equivalent.

Company Description

About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.