Job Description

TITLE: HELP DESK REPRESENTATIVE

CONTRACT: 03+ MONTHS WITH POSSIBLE EXTENSION OR PERMANENT

LOCATION: AUBURN HILLS MI

JOB DESCRIPTION:

·         TCSC Technical Helpdesk Representative duties include problem recognition, research, isolation, resolution, and developing follow-up steps in support of IT systems that support vehicle programing.

·         The TCSC Technical Representative is able to resolve less complex problems immediately, while more complex problems are escalated for resolution.

·         The successful candidate will be able to work first and second shift as well as occasional Saturday hours.

EDUCATION & REQUIRED EXPERIENCE:

·         Professional work history or training with a focus on IT or automotive systems

·         Customer contact experience

·         Self-motivated with a proactive approach to meeting and exceeding customer expectations.

·         Computer hardware and software experience

·         Knowledge of LAN/WAN IT infrastructure

·         Ability to diagnose and repair PC hardware/ networking components

·         Substantial problem solving abilities

·         Ability to work and thrive in a team environment

·         Exceptional communications and organizational Skills

·         Dedication to excellent attendance

Company Description

About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.