Job Description

RESPONSIBILITIES

• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls

• Meet individual and department objectives and apply sales skills while soliciting and cross-selling all personal lines of insurance

• Conduct professional telephone conversations to service existing accounts in a high call volume environment

• Problem-solve and use time effectively to multitask and prioritize work

• Collaborate with others in a team setting

• Gain customer trust and respect by establishing and maintaining effective relationships

• Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction

• Meet production goals, as shown through policies written and our Life referrals

• Demonstrate a high standard of customer service to retain existing policyholders

• FLEX SHIFT: TUESDAY – SATURDAY WITH WEEKDAY HOURS 11AM – 7PM, SATURDAYS 8AM – 4PM. 10% SHIFT DIFFERENTIAL APPLIES. THESE TEAM MEMBERS WILL WORK A MORE TRADITIONAL M-F SCHEDULE FOR THE FIRST 6-8 WEEKS OF THEIR CAREERS IN ORDER TO POOL TRAINING RESOURCES

• TRADITIONAL DAYTIME: MONDAY – FRIDAY 8:45AM – 5PM

QUALIFICATIONS

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Ability to multitask effectively
• Computer keyboard (35 wpm) and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

THESE ARE DIRECT HIRE POSITIONS

Company Description

About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs inta full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward alsoperates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over the years of catering tour customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com