Job Description

TITLE: RESOURCE CARE LEAD

LOCATION: INDIANAPOLIS, IN

DURATION: FULL- TIME / PERM

CLIENT: BCFORWARD 

The RESOURCE CARE LEAD’S primary responsibility is quality control, customer service, and communication. This role serves as the liaison and hub between all parties. This includes answering questions, addressing concerns and providing support to the Account Manager, Resource Care Manager, Recruiters, Contractors, Clients, Payroll, HR, etc. The Resource Care Specialist manages approximately 2200 active contractors on payroll.  The job details are listed below: 

Internal Spreadsheets 

·          Manage active contractor’s spreadsheet for both payroll and recruited hires 

o    Includes sending time entry instructions on start dates 

·          Check to see that salaried hires are entering 40 hours each week in IQN  

·          Run report of hires with 0 hours  

·          Assist Payroll by running time reports for California and Connecticut and all other states and ensuring unapproved hours are paid 

o    Missing hours report must be run and through this hires listed on the report must be reminded to enter their hours; you will follow up with the hires each day until their hours are entered 

o    Pending hours report must be run and through this managers will be reminded to approve pending timecards; you will follow up on the pending reports until the payroll deadline 

o    Send list of pending California and Connecticut timecards to Payroll each week 

o    Reconcile time entered in IQN and internal eRecruit system for California, Connecticut, Michigan, New Hampshire, District of Columbia, and Minnesota 

Vendor Management System   

·          Manage all timesheets and expense reports to ensure that they are entered on time with appropriate internal codes, as well as address issues with client contract exchange helpdesk 

·          Communicate any errors with Resource Care Manager/Lead and escalate as necessary 

Communications with Contractors   

·          Send time entry reminders to AON, Anthem, and Accenture to remind hires to enter their hours 

·          Send IQN instructions to new hires on their start date 

·          Contact all contractors via email when time is missing to prevent payroll delays 

·          Assist payroll team with contractor communication as needed   

·          Assist with ADP (paystub site) issues   

·          Follow up on WO ending within 30 days and ask manager whether the work order needs to be extended 

Skills - Required   

·          Bachelor’s Degree 

·          Excel, Outlook, Word – Intermediate  

·          Two to three years Administrative Assistant experience, and/or a recent four-year college degree  

·          Strong verbal and written communication  

·          Strong organization skills  

·          Strong ability to prioritize work load  

·          Be able to thrive in a fast-paced atmosphere  

·          Be able to work well under pressure and tight deadlines  

Skills – Preferred   

·          Payroll, Accounting experience  

Company Description

About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs inta full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward alsoperates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over the years of catering tour customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com