Job Description
Hi,
Hope you are doing great!
This is Hyder from BCforward please go through the below Job Description and let me know your interest!
Role: Collections Location: Newark, DE Expected duration: 6 Months Pay rate : $17/hr on W2
NOTE Training Hours are 8am – 5pm M – F first 4 weeks The manager will communicate the shift hours once they start the assignment and an 8% shift differential will be added for shift 11am – 8pm and shift 12pm -9pm Only apply if you are flexible for ALL these of shifts:8am – 5pm, 10am – 7pm & 11am – 8pm M - F,12pm-9pm M-F *Position will be remote (Equipment shipped) *Interviews will be virtual
Job Description: Credit Assistance Specialist Pre-Screening/Assessment Requirements: • Customer Service Assessment – Minimum 80% • Prep for a Behavioral Interview/Customer Service Role Play
Must be able to work schedule assigned based on business need. • Have the flexibility to work at a Bank of America location and have a conducive work environment at home. • Quite place to work free of distractions • Space to set up 2 monitors, Chromebook, keyboard and mouse
Handles customer service calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Must have the ability to communication effectively. Will be referencing account information to assist with questions and determine repayment options. Requires knowledge of the organization, products and/or services. May require advanced problem solving skills and involve cross selling or up selling other financial products. Typically requires 1 to 3 years of customer services and/or collections experience.
*Please include military (active or reserve) and any college education, regardless of contact center experience. Please include retail, store, and restaurant experience as well for all applicants.
Required Skills: • Requires basic knowledge of the organization, products and/or services • Excellent communication and problem-solving skills • One year of customer service experience (includes retail, restaurant, etc) • Some understanding of the Inbound Call Center • Ability to adapt quickly to change • Proven ability to meet and exceed productivity and quality monitoring goals • Excellent PC skills • Must be a team player • Ability to seek solutions for customers in a fast-paced environment
Desired Skills: • Collections experience • 1+ years of telephone sales experience • 1+ years of financial industry or mortgage servicing experience
Khaja Hyder Senior Information Technology Recruiter at BCforward Email- hyder.khaja@bcforward.com Phone: 317-588-8633
Company Description
About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs inta full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward alsoperates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over the years of catering tour customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com