Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Customer Service Representative/Transaction Processor

BCforward

Customer Service Representative/Transaction Processor

Cypress, CA
Full Time
Paid
  • Responsibilities

    Job Description

    JOB DESCRIPTION:

    • Performs business support or technical work, using data organizing and coordination skills.
    • Performs tasks based on established procedures.
    • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

    GENERAL PROFILE:

    • Ability to perform analytical and operational processes.

    • Entry-level position with limited requirements for licenses, training, and certifications.

    • Applies experience and skills to complete assigned work.

    • Works within established procedures and practices.

    • Works with a close degree of supervision.

    • Functional Knowledge

    • Has basic skills in a range of processes, procedures and systems.

    BUSINESS EXPERTISE:

    • Understanding of how best teams integrate and work together to achieve company goals.
    • Impacts a team, by example, through the quality service and information provided.
    • Follows standardized procedures and practices.
    • Receives close supervision and guidance.
    • For consistency, methods and tasks are described in detail.

     

    LEADERSHIP:

    • Has no supervisory responsibilities.
    • Problem Solving
    • Ability to problem solve, self-guided.
    • Has limited opportunity to exercise discretion.
    • Interpersonal Skills
    • Exchanges information and ideas effectively.

    RESPONSIBILITY STATEMENTS:

    • Receives, processes, and ensures document classification are completed and transmitted to clients.
    • May require outbound correspondence from the client to be processed.
    • Receives documents from both electronic and hard copy forms for processing.
    • Sorts, images, documents, files, and archives by form type.
    • Identifies documents and their purpose; creating a database of information.
    • Classifies documents based on contract requirements.
    • Captures information based on client requirements.
    • Verifies data from automated data extraction tools.
    • Ensures transmission of processed data to the appropriate next level.
    • Performs other duties as assigned.
    • Complies with all policies and standards.

    Company Description

    About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs inta full-service personnel solution’s organization. Headquartered in Indianapolis, Indiana, BCforward alsoperates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward tdeliver uniquely configured IT staffing and project solutions for over the years of catering tour customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities tdeliver services for a variety of industries in both public and private sectors which allows us taddress your most challenging needs. www.BCforward.com