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Gen Con - Fulfillment

B

BCforward

Gen Con - Fulfillment

Indianapolis, IN
Full Time
Paid
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  • Responsibilities

    Job Description

    BCFORWARD IS CURRENTLY SEEKING HIGHLY MOTIVATED GEN CON - FULFILLMENT IN INDIANAPOLIS, IN 46225 

    GEN CON AVAILABLE DAYS

    Training: August 2nd 3-7 PM Indianapolis Convention Center

    August 3-7th- Full availability for the show

     

    SCHEDULE:

    Morning (Most Roles)- 5:45 AM- 2:00 PM

    Evening (Most Roles)-1:45-9:00 PM or 11:00 PM

    Overnight- 10 PM- 3-4 AM

    ROLES: 

    ROLE: BADGE/EVENT REG

    OVERVIEW: Serves as the manager for customers buying badges or tickets

    SHIFT(S): ☒ DAYS ☒ EVENINGS ☐ OVERNIGHT

    RESPONSIBILITIES:

    • Provide exemplary customer service to attendees and staff
    • Be familiar with and enforce convention rules, escalating as needed
    • Assist attendees by serving as a general point of contact with Gen Con, fielding general questions and directing them to the proper departments for help.
    • Ability to problem-solve situations as they arise.
    • Provide supervision and training for cashiers in their department
    • Be well versed in the Gen Con systems for Badge and Ticket sales as well as the hardware required for the position.
    • Be available and ready for additional responsibilities that may arise.

    REQUIREMENTS:

    • Must be approachable and friendly at all times
    • Must have accomplished de-escalation techniques and the ability to stay calm under high-pressure situations
    • Must have basic computer skills, including an understanding of GCMS and the ability to navigate spreadsheets.
    • Must be able to supervise temporary workers
    • Must be able to spend 8 hours each day on their feet and mobile
    • Must be able to communicate clearly via radio

     

    ROLE: CUSTOMER SERVICE

    OVERVIEW: Serves as the manager for customers buying badges/tickets and refunding said items

    SHIFT(S): ☒ DAYS ☒ EVENINGS ☒ OVERNIGHT

    RESPONSIBILITIES:

    • Provide exemplary customer service to attendees and staff
    • Be familiar with and enforce convention rules, escalating as needed
    • Assist attendees by serving as a general point of contact with Gen Con, fielding general questions, and directing them to the proper departments for help.
    • Ability to problem-solve situations as they arise.
    • Provide supervision and training for cashiers in their department
    • Be well versed in the Gen Con systems for Refunds, Badge, and Ticket sales as well as the hardware required for the position.
    • Be available and ready for additional responsibilities that may arise.

    REQUIREMENTS:

    • Must be approachable and friendly at all times
    • Must have accomplished de-escalation techniques and the ability to stay calm under high-pressure situations
    • Must be able to supervise temporary workers
    • Must have basic computer skills, including an understanding of GCMS and the ability to navigate spreadsheets.
    • Must be able to spend 8 hours each day on their feet and mobile
    • Must be able to communicate clearly via radio

     

    ROLE: FULFILLMENT

    OVERVIEW: Prints Badges and tickets and manages a team who fulfills those as well.

    SHIFT(S): ☒ DAYS ☒ EVENINGS ☒ OVERNIGHT

    RESPONSIBILITIES:

    • Provide exemplary customer service to attendees and staff
    • Be familiar with and enforce convention rules, escalating as needed
    • Print Badges and Tickets
    • Ability to problem-solve situations as they arise.
    • Be well versed in the Gen Con systems for printing as well as the hardware required for the position.
    • Provide supervision and training for temporary fulfillment workers
    • Be available and ready for additional responsibilities that may arise.

    REQUIREMENTS:

    • Must be approachable and friendly at all times
    • Must have exemplary organizational skills
    • Must be able to supervise temporary workers
    • Must be able to alphabetize
    • Must be able to communicate clearly via radio

     

    ROLE: WILL CALL

    OVERVIEW: Serves as the manager for Will Call workers and point of contact for customers with Will Call issues

    SHIFT(S): ☒ DAYS ☒ EVENINGS ☒ OVERNIGHT

    RESPONSIBILITIES:

    • Provide exemplary customer service to attendees and staff
    • Be familiar with and enforce convention rules, escalating as needed
    • Have an excellent grasp of Will Call procedures and protocols
    • Ability to problem-solve situations as they arise.
    • Be well versed in the Gen Con systems for printing as well as the hardware required for the position.
    • Provide supervision and training for temporary Will Call workers
    • Be available and ready for additional responsibilities as they arise.

    REQUIREMENTS:

    • Must be approachable and friendly at all times
    • Must have exemplary organizational skills
    • Must have basic computer skills, including an understanding of GCMS and the ability to navigate spreadsheets.
    • Must be able to supervise temporary workers
    • Must be able to alphabetize
    • Must be able to communicate clearly via radio

    ROLE: FINANCE

    SHIFT(S): ☒ DAYS ☒ EVENINGS ☒ OVERNIGHT

    RESPONSIBILITIES:

    • Provide exemplary customer service to attendees and staff
    • Manage temp staff check-in and check-out time, as well as provide training and support
    • Make sure that no penny is left behind

    REQUIREMENTS:

    • Must be approachable and friendly at all times
    • Must be able to communicate clearly via radio
    • Must be detailed and creative with numbers!
    • Must have a super sense of humor
    • Must be able to work with a computer

    Company Description

    About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.