Job Description

DESCRIPTION:

Under general supervision, the customer service representative’s responsibilities are to coordinate the warranty of HyperX product for replacement. Assist customers inquiring on configuration, pricing and availability of product information on our website. The representative is responsible for researching and resolving complaints to ensure customer retention and satisfaction. Performs other duties as assigned. QUALIFICATIONS: High school diploma or equivalent 1-3 years of working in Customer Service or equivalent Must be able to speak, read, and write English fluently Must be proficient with Microsoft Excel and Word. Intermediate typing skills and computer skills are required Excellent communication and customer service skills are required Knowledgeable in common practices, concepts, and procedures within the customer service field Experience in a call center environment. DESIRED QUALIFICATIONS: Associate’s degree. Bachelor’s degree is a plus. Basic knowledge of computer hardware, gaming and technology Hands-on experience responding to customer inquiries via chat, phones, and email. Type 55 words per minute Ability to speak, read, and write Spanish and/or French fluently ABILITIES: Cooperate with others in a team environment. Make independent accurate and timely decisions. Coordinate and resolve a variety of customer concerns. Handle several tasks simultaneously without sacrificing quality. SPECIAL REQUIREMENTS: Flexible work schedule within the hours from 7am to 5pm, Monday – Friday. Overtime as needed

Company Description

About BCforward: BCforward began as an IT business solution and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centres across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers’ specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.